Aaron Koumi Email & Phone Number

London Area, United Kingdom

London, United Kingdom

London, United Kingdom

Here at Smarter it is our mission to create innovative products in the home that are stylish, practical and convenient.Our ground-breaking connected products are paving the way for the future, by harnessing the very best in technology and using it to help improve life.

London

CoachScanner is the The Number 1 Coach and Minibus Booking Site in Europe.CoachScanner compares prices from our network of Coach Operators for you to select the best Coach for your needs. We cater for all occasions, whether its for a Corporate Event, School Trip or European Ski Trip.OUR SERVICES:We have extensive experience in delivering services for European Trips, Business Events and School Trips. We also cater for one-off events such as Weddings, Hen/Stag Parties and Sports Events.Overseas hireWe cater for a number of overseas trips, our most frequent trips are Snow/Ski Holidays and Conferences. We are one of a few companies who offer a full European Operating Licensing and adhere to all European Legislations.Corporate hireWe understand the need for a Professional and Reliable Coach service and this is why businesses continually use us. We will work alongside your Event Manager to deliver your itinerary, leaving your staff to focus on more important business.SchoolsStudent and School transportation is a key area of focus for CoachScanner. Our vehicles are fitted with seat belts, foot rests, ABS braking, braking retarders, speed limiters and adhere to the highest European safety regulations.WHY BOOK WITH US:SAFETYWe ensure all of our Coaches are fully licensed and adhere to UK and European Laws. SECURITYSecurity is paramount to us, especially during School Trips therefore we ensure our Drivers undertake relevant CRB and DBS checksRELIABILITYLet us take the hassle out of booking a coach for your business, we promise our Coaches will be fully licensed and on time.PRICEOur large network of Coach Operators allow us to offer you great prices without compromising on quality.If you are a coach company and would like to join our platform please email partners@coachscanner.com for more informationW: www.coachscanner.comE: info@coachscanner.comT: +44 20 3823 6988

London, United Kingdom

- Upscale customer care team to 24/7- Manage customer care team- Manage remote customer care team overseas- One to ones with customer care team- Motivate customer care team to hit targets- Increased booking conversion from 20% to 40%- Took call centre from loss making to profit making within 6 months- Call optimisation to increase bookings- Ensure SLA targets are met- Ensure KPI’s are met- Dealing with high profile client complaints- Implement new processes to improve service delivery- Created and managed corporate account brand- Attend client meetings to go over service delivery for key accounts- Manage rotas and holiday requests- Oversee quality of calls within the call centre- Reviewing staff performance carrying out disciplinary procedures, identifying training needs and planning training sessions;- Coaching, motivating and retaining staff- Test and implement new technology and features- Distribution of new technology- Help build new booking internal booking platform- Researched and implemented new phone software provider- Provide system support for cab operators- Manage quality of cab operators- Manage Minicabster reviews and ratings

London, United Kingdom

Customer Service related:- Manage customer service team- Ensure SLA targets are met- Dealing with high profile client complaints- Redesigned and implemented more effective processes to improve service delivery- Attend client meetings to go over service delivery for key accountsCall Centre related:- Manage call centre team- Monitor CMS stats to ensure SLA’s are met- Produce various stats to monitor performance- Oversee quality of calls within the call centre- Monitor CMS call skills to ensure call answered - Review and come up with new processes for the call centre- Manage holidays and rotas- Monitor daily tasks to ensure completed to high standard- Reviewing staff performance carrying out disciplinary procedures, identifying training needs and planning training sessions;- Coaching, motivating and retaining staff- Ad Hoc request from Director of Operations· I.T related:- System Maintenance including rate engine and templates - Profile management- Integrated complex software and booking platforms for company and trained entire office of 50 plus employees- Working with I.T team to improve new booking system- Streamlined manual entry process of 150+ bookings a day by introducing automation thus reducing service issues for largest account - Provided I.T support and training for key accounts- Point of contact for system support to all office staff

London, United Kingdom

· Supervise reservation department· Daily task management· Monitor calls to ensure answered within SLA· Performance manage team of 4· Take calls and make reservations· Back up to Roadshow department· Ad hoc tasks delegated by Call Centre Manager

London, United Kingdom

- Take up to 100 calls a day- Ensure quality of work met company standard- Manage reservation mail box- Ensure delegated daily tasks are completed- Back up to Roadshow team- Provide excellent customer service to all clients

London, United Kingdom

-Process Corporate Cheques- Input up to 500 cheques per day- Check over corporate payments- Ensure accuracy target of 99.9%

Level 2 Pass, Catering And Hospitality

Education record