Customer Success Lead
Current
Apr 2024 - Present
AeroLeads people directory · profile
Aaron Koumi Email & Phone Number
Customer Success Lead @ Auror
at
Auror
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 100%
Current company
Role
Customer Success Lead @ Auror
Location
London, England, United Kingdom
Company size
Who is Aaron Koumi? Overview
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Quick answer
Aaron Koumi is listed as Customer Success Lead @ Auror at Auror, a company with 43 employees, based in London, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Aaron Koumi.
Aaron Koumi previously worked as Customer Success Lead at Auror and Customer Success & Adoption Lead at Goodlord. Aaron Koumi holds Level 2 Pass, Catering And Hospitality from Hammersmith And West London College.
Company email context
Email format at Auror
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Auror
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Profile bio
About Aaron Koumi
Aaron Koumi is a Customer Success Lead @ Auror at Auror. He possess expertise in management, call centers, customer service, training, customer satisfaction and 23 more skills. Colleagues describe him as "Aaron carried out my interview process and was also my manager throughout my time at Goodlord. He really went above and beyond to be a holistic manager and always showed up with a smile. He always had our team's backs and pushed us to reach our full potential. He is a great team lead and even better person. I highly recommend him for any team lead positions and even head of success roles. He always provides solutions, ideas and encourages collaboration. Your team will be better off having had him as their captain! "
Listed skills include Management, Call Centers, Customer Service, Training, and 24 others.
Current workplace
Aaron Koumi's current company
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Auror
11 roles
Aaron Koumi work experience
A career timeline built from the work history available for this profile.
Customer Success & Adoption Lead
Nov 2021 - Apr 2024
Head Of Audience Experience
Oct 2020 - Sep 2021
Head Of Customer Engagement
Mar 2019 - Oct 2020
Head Of Customer Service
Here at Smarter it is our mission to create innovative products in the home that are stylish, practical and convenient.Our ground-breaking connected products are paving the way for the future, by harnessing the very best in technology and using it to help improve life.
Jun 2018 - Oct 2020
Head Of Operations
CoachScanner is the The Number 1 Coach and Minibus Booking Site in Europe.CoachScanner compares prices from our network of Coach Operators for you to select the best Coach for your needs. We cater for all occasions, whether its for a Corporate Event, School Trip or European Ski Trip.OUR SERVICES:We have extensive experience in delivering services for.
Apr 2016 - May 2018
Head Of Customer Care
- Upscale customer care team to 24/7- Manage customer care team- Manage remote customer care team overseas- One to ones with customer care team- Motivate customer care team to hit targets- Increased booking conversion from 20% to 40%- Took call centre from loss making to profit making within 6 months- Call optimisation to increase bookings- Ensure SLA.
May 2014 - Mar 2016
Call Centre And Customer Service Manager
Customer Service related:- Manage customer service team- Ensure SLA targets are met- Dealing with high profile client complaints- Redesigned and implemented more effective processes to improve service delivery- Attend client meetings to go over service delivery for key accountsCall Centre related:- Manage call centre team- Monitor CMS stats to ensure SLA’s.
Feb 2011 - May 2014
Reservations Supervisor
· Supervise reservation department· Daily task management· Monitor calls to ensure answered within SLA· Performance manage team of 4· Take calls and make reservations· Back up to Roadshow department· Ad hoc tasks delegated by Call Centre Manager
Feb 2008 - Feb 2011
Reservations Agent
- Take up to 100 calls a day- Ensure quality of work met company standard- Manage reservation mail box- Ensure delegated daily tasks are completed- Back up to Roadshow team- Provide excellent customer service to all clients
Apr 2007 - Feb 2008
Admin Assistant
Barclays
-Process Corporate Cheques- Input up to 500 cheques per day- Check over corporate payments- Ensure accuracy target of 99.9%
Aug 2006 - Mar 2007
Team & coworkers
Colleagues at Auror
Other employees you can reach at auror.co. View company contacts for 43 employees →
AM
Annie Montgomery
Colleague at Auror
Auckland, Auckland, New Zealand, New Zealand
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JC
James Colemen
Colleague at Auror
Launceston, Tasmania, Australia, Australia
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PF
Paul Fagg
Colleague at Auror
United Kingdom, United Kingdom
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KL
Kelvin Lau
Colleague at Auror
Auckland, Auckland, New Zealand, New Zealand
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RS
Rachel Small
Colleague at Auror
Auckland, Auckland, New Zealand, New Zealand
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KW
Kris Wood
Colleague at Auror
Auckland, Auckland, New Zealand, New Zealand
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AD
Aaron Davies
Colleague at Auror
Auckland, Auckland, New Zealand, New Zealand
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SC
Salvatore Caruso
Colleague at Auror
Campello Sul Clitunno, Umbria, Italy, Italy
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VE
Viola Edwards
Colleague at Auror
Auckland, Auckland, New Zealand, New Zealand
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JG
James G.
Colleague at Auror
Warragul, Victoria, Australia, Australia
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Annie Montgomery
Colleague at Auror
Auckland, Auckland, New Zealand, New Zealand
View →
JC
James Colemen
Colleague at Auror
Launceston, Tasmania, Australia, Australia
View →
PF
Paul Fagg
Colleague at Auror
United Kingdom, United Kingdom
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KL
Kelvin Lau
Colleague at Auror
Auckland, Auckland, New Zealand, New Zealand
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RS
Rachel Small
Colleague at Auror
Auckland, Auckland, New Zealand, New Zealand
View →
KW
Kris Wood
Colleague at Auror
Auckland, Auckland, New Zealand, New Zealand
View →
AD
Aaron Davies
Colleague at Auror
Auckland, Auckland, New Zealand, New Zealand
View →
SC
Salvatore Caruso
Colleague at Auror
Campello Sul Clitunno, Umbria, Italy, Italy
View →
VE
Viola Edwards
Colleague at Auror
Auckland, Auckland, New Zealand, New Zealand
View →
JG
James G.
Colleague at Auror
Warragul, Victoria, Australia, Australia
View →
2 education records
Aaron Koumi education
Level 2 Pass, Catering And Hospitality
Hammersmith And West London College
Education record
Grey Court School
FAQ
Frequently asked questions about Aaron Koumi
Quick answers generated from the profile data available on this page.
What company does Aaron Koumi work for?
Aaron Koumi works for Auror.
What is Aaron Koumi's role at Auror?
Aaron Koumi is listed as Customer Success Lead @ Auror at Auror.
Where is Aaron Koumi based?
Aaron Koumi is based in London, England, United Kingdom while working with Auror.
What companies has Aaron Koumi worked for?
Aaron Koumi has worked for Auror, Goodlord, Roomkey.Co, Smarter, and Coachscanner.
Who are Aaron Koumi's colleagues at Auror?
Aaron Koumi's colleagues at Auror include Annie Montgomery, James Colemen, Paul Fagg, Kelvin Lau, and Rachel Small.
How can I contact Aaron Koumi?
You can use AeroLeads to view verified contact signals for Aaron Koumi at Auror, including work email, phone, and LinkedIn data when available.
What schools did Aaron Koumi attend?
Aaron Koumi holds Level 2 Pass, Catering And Hospitality from Hammersmith And West London College.
What skills is Aaron Koumi known for?
Aaron Koumi is listed with skills including Management, Call Centers, Customer Service, Training, Customer Satisfaction, Team Leadership, Coaching, and Team Building.
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