Answering and processing calls in a timely manner, conforming to theprivacy policy and company policy, ensuring all members are aware ofall options of insurance and Emergency Assistance Products and theirentitlements for different membership levels. Where appropriate,going over and above to help members in difficult circumstances anddelivering the service beyond the Member expectation.

Managing a team of high volume Inbound Sales Verification Representatives ​toachieve a common goal and meet and exceed sales and complianceKPI’s. Delivering quarterly Performance based reviews based on KPIsand behavioral-based observations. Creating a fair and equal rosterbased on forecasts and SF@home Consultant hours.

Managing a team of Inbound Service & Sales Representatives toachieve a common goal and meet and exceed sales and complianceKPI’s. Delivering quarterly Performance based reviews based on KPIsand behavioral-based observations. Fortnightly One on One meetingsto determine goals and action plans for career progression. Weekly teammeetings to cover changes and new processes and deliver feedback onweekly reports and commendations to high achievers

Data entry of billing, package, and address changes maintaining a highlevel of accuracy and efficiency during the integration of new system acrossthe Foxtel and Telstra business. Providing feedback on defects andpotential efficiencies in process, data, and systems management.

Handling high volume inbound calls from Foxtel Customers with arange of enquires including; Billing inquiries, package enquires andchange of services. Troubleshooting over the phone for customersexperiencing service difficulties with and arranging a Service CallTechnician where necessary.

Preparing and cooking Lunch and Dinner services in a 50 seat sit downHotel Restaurant, controlling and ordering stock required basic cookingduties and being in charge of the cleanliness of food storage and preparationareas. Service of alcohol conforming to RSA guidelines where required.

Preparing food ready for afternoon and evening services, controllingand ordering stock required basic cooking duties and in charge ofcleanliness of food storage and preparation areas.