As a Systems Engineer II at Synoptek, I provide comprehensive support for the maintenance, repair, and continuous operation of systems and storage products for both internal and external clients. I perform root cause analysis for infrastructure-related outages, ensuring efficient problem resolution and system recovery. I actively follow ITIL concepts and adhere to Synoptek’s security standards and policies to deliver high-quality service. My proactive approach focuses on preventive tasks that enhance system performance, reduce reactive troubleshooting, and ensure compliance with business ethics. I also serve as a mentor and leader within the organization, contributing to the improvement of processes and knowledge sharing through Synoptek’s knowledge base. In addition, I participate in an on-call rotation, providing critical systems support beyond standard working hours, maintaining quality communication with technical and non-technical stakeholders.

Administered and maintained the organization's email infrastructure, ensuring optimal performance, security, and reliability. Configured and managed email systems, including Microsoft Exchange, Office 365, or other relevant platforms. Collaborated with cross-functional IT teams to implement system upgrades, patches, and migrations. Conducted regular performance monitoring, diagnosed issues, and implemented solutions to optimize email delivery. Ensured compliance with industry regulations and implemented security measures to safeguard sensitive information. Provided end-user support, resolving email-related queries and issues promptly. Participated in vendor management, evaluating and selecting email service providers or solutions. Generated and analyzed reports on email system performance, making recommendations for improvements. Contributed to the development and maintenance of documentation related to email system configurations and procedures.

Provided technical expertise in the design, implementation, and support of integrated email security systems and solutions. Responsible for ensuring the protection of proprietary and confidential data and systems through the design, development, and recommendation of secure email solutions. Worked closely with cross-functional teams to guide the implementation of email security services across business and IT support areas.Responsibilities:-Configure and implement email security solutions to reduce risks to an acceptable level.-Lead special projects and investigations related to email security technologies or solution issues, including researching and piloting new email security technologies.-Act as a point of contact for engineering efforts and ensure the correctness and integrity of the security system infrastructure while maintaining compliance with enterprise-wide architecture policies and guidelines.-Review the compliance and performance of email security technologies, optimizing them for efficiency, effectiveness, and enhanced security.-Support security posture assessments and risk analysis.-Develop actionable email security blueprints, principles, models, designs, standards, and guidelines to ensure consistent, usable, secure, and valuable enterprise information technology architecture and support.-Assist in identifying email security and engineering problems and provide effective solutions.

Worked within Darling Ingredients’ Information and Cybersecurity team providing a focus on email security for the overall security of the company. Assisted with implementations of email protections, journaling, and cybersecurity related systems. Including but not limited to: vulnerability management, IDS/IPS, Data Exfiltration, DLP, and SIEM tools. Maintained email security policies, led engineering collaboration with IT throughout organization to assess email security risks; mitigating controls; and remediating general risks to organization. Email threat analysis on emerging threats, industry issues, and trends. External security assessments, audits, and pentesting initiatives. Ensured technical solutions adherence to compliance such as CIS, NIST, and GDPR. Gained in-depth knowledge and understanding of corporate email flow to advise threat intelligence team of potential activity and SOC of observed threats.

As a security support engineer, Dedicated and experienced Azure Security Support Specialist with a proven track record in safeguarding critical data and infrastructure within the Azure ecosystem. Proficient in Azure Information Protection and Azure Key Vault, adept at implementing robust security measures to protect sensitive information and cryptographic keys.• Provided expert-level support and guidance to clients in implementing Azure Information Protection and Azure Key Vault solutions, ensuring compliance with industry regulations and best practices.• Collaborated with cross-functional teams to design and implement data protection strategies, including classification, labeling, and encryption of sensitive data using Azure Information Protection.• Configured and managed Azure Key Vault to securely store and manage cryptographic keys, certificates, and secrets, ensuring their confidentiality, integrity, and availability.• Conducted regular security assessments and audits to identify vulnerabilities and potential threats, implementing remediation measures to enhance the overall security posture.• Acted as a subject matter expert on Azure security technologies, delivering training sessions and workshops to internal teams and clients to increase awareness and proficiency.

Dedicated and results-driven System Administrator with extensive experience in providing comprehensive infrastructure support and maintaining the stability, security, and efficiency of IT systems. Proficient in designing, implementing, and managing complex infrastructure solutions to meet organizational objectives and drive business growth.• Played a key role in managing and maintaining the organization's IT infrastructure, including servers, networks, storage systems, and virtualization platforms, ensuring optimal performance, availability, and security.• Provided expert-level support and troubleshooting for server and network-related issues, minimizing downtime and optimizing system performance.• Designed and implemented scalable and resilient infrastructure solutions to support business operations and accommodate growth, including server virtualization, storage consolidation, and network optimization.• Configured and maintained backup and disaster recovery solutions to safeguard critical data and ensure business continuity in the event of system failures or disasters.• Conducted regular performance monitoring and capacity planning activities to identify bottlenecks, optimize resource utilization, and anticipate future infrastructure needs.• Collaborated with cross-functional teams to plan and execute infrastructure projects, such as server migrations, network upgrades, and security enhancements, on time and within budget.

Detail-oriented and proactive professional with a proven track record of providing critical support within an ATM Network Operations Center (NOC) environment for US Bank. Experienced in monitoring ATM networks, dispatching hardware technicians for maintenance, and troubleshooting common ATM issues. Proficient in creating and resolving incident tickets, both internal to US Bank and for external customers. Skilled in delivering timely assistance to users, ensuring minimal disruption to services and maximizing customer satisfaction.• Monitored the ATM network for faulted machines, promptly identifying issues and initiating appropriate actions to resolve them, minimizing downtime and maximizing ATM availability.• Dispatched hardware technicians for onsite maintenance and repair of ATM machines, coordinating closely with field personnel to ensure timely resolution of hardware-related issues and minimize service disruptions.• Utilized troubleshooting techniques to address common ATM issues, such as transaction failures, card reader malfunctions, and communication errors, restoring service functionality and ensuring a positive user experience.• Created and resolved incident tickets internal to US Bank, documenting detailed information about incidents, actions taken, and resolutions achieved to facilitate knowledge sharing and continuous improvement.• Provided assistance to both internal and external customers of US Bank, addressing inquiries and issues related to ATM usage and unexpected faults, delivering effective support via voice calls to guide users through maintenance and network troubleshooting tasks.