Aaron L. Email & Phone Number

Remote

• Deals with enquiries from customers relating to account types, banking products and any account changes. • Assists customers who are victims of fraud or theft. • Regularly receives training on GDPR and has a solid understanding of the importance of security and confidentiality.• Successfully deals with a large number of enquiries. Assesses each enquiry efficiently to be able to help as many customers as possible. • Handles complaints from customers and ensures they are resolved in a timely and compassionate manner.

Newcastle Upon Tyne, England, United Kingdom

• Successfully handled cheque, cash and direct debit payments and withdrawals. • Dealt with customer enquiries. • Displayed flexibility and a skill for adapting quickly as it was required to at times work at different locations across the North East.• Marketed financial products and services to customers.• Assisted with general administration duties such as maintaining customer records and sending letters to customers.• Greeted customers upon entry to the branch and advised them on the appropriate actions for their needs.

• Wrote, presented and edited a variety of media on YouTube.• Produced high quality entertainment with a low budget gained a following of over 1000 subscribers.• Learned to be resourceful and solve problems in innovative ways.

Canada

• Voluntary service in Canadian communities in food banks, hospitals, libraries and fire halls.• Appointed a key leadership position for 15 months and increased representative effectiveness through training of new volunteer representatives. Responsible for overseeing the wellbeing of 20 volunteer representatives. • Worked directly with the mission president and local leaders to achieve weekly targets. • Prepared weekly written reports about community service programmes and progress of other volunteer representatives. • Consistently worked 10-12-hour days for 2 years. • Publicised community services to maintain positive public relations with community members.