Aaron L. Email & Phone Number

Remote

• Deals with enquiries from customers relating to account types, banking products and any account changes.
• Assists customers who are victims of fraud or theft.
• Regularly receives training on GDPR and has a solid understanding of the importance of security and confidentiality.
• Successfully deals with a large number of enquiries. Assesses each enquiry efficiently to be able to help as many customers as possible.
• Handles complaints from customers and ensures they are resolved in a timely and compassionate manner.

Newcastle Upon Tyne, England, United Kingdom

• Successfully handled cheque, cash and direct debit payments and withdrawals.
• Dealt with customer enquiries.
• Displayed flexibility and a skill for adapting quickly as it was required to at times work at different locations across the North East.
• Marketed financial products and services to customers.
• Assisted with general administration duties such as maintaining customer records and sending letters to customers.
• Greeted customers upon entry to the branch and advised them on the appropriate actions for their needs.

• Wrote, presented and edited a variety of media on YouTube.
• Produced high quality entertainment with a low budget gained a following of over 1000 subscribers.
• Learned to be resourceful and solve problems in innovative ways.

Canada

• Voluntary service in Canadian communities in food banks, hospitals, libraries and fire halls.
• Appointed a key leadership position for 15 months and increased representative effectiveness through training of new volunteer representatives. Responsible for overseeing the wellbeing of 20 volunteer representatives.
• Worked directly with the mission president and local leaders to achieve weekly targets.
• Prepared weekly written reports about community service programmes and progress of other volunteer representatives.
• Consistently worked 10-12-hour days for 2 years.
• Publicised community services to maintain positive public relations with community members.