Coordinate and lead daily distribution routes for appliance and large-scale product delivery. Communicate directly with customers related to delivery concerns to provide an exceptional delivery experience.Train and lead new hires to meet company standards and work independently. Contribute to company growth from 4 employees with 2 long-term contracts to 20+ employees with 6 long-term contracts as well as frequent short-term contracts over a 5+-year period.

Responsible for formatting, standardizing and cross checking large datasets and analyzing results for final contracted project submissions. Used SQL queries and other company programs to compile databases for use and updates. Used SAS and Excel programs to create rough outlines for initial templates of action to guide projects.

Communicated within company departments and with external clients to troubleshoot problems and ensure the fulfillment of project milestones.
 Used SQL queries to locate and compile data into Excel databases for analysis, including centralizing company’s records of 60,000+ customers to a standard format. Led and trained a team of 30+ contractors to handle company’s software product update process.