Aaron Lassner Email & Phone Number

Scottsdale, Arizona, United States

Phoenix, Arizona, United States

Implemented Agile methodologies, values, and principles to manage a diverse team, resulting in consistent outperformance of metric goals: Garnering recognition as the #2 sales leader in the organization in 2021.Coached team members in self-management through consistent self-evaluation, following Work in Process limits, and inspecting progress towards goals during daily stand up sessions.Assisted agents to focus on creating high-value increments of performance that met the organization’s metric goals through bi-weekly plans.Facilitated retrospective meetings at the end of each bi-weekly sprint to review results and assess successes and areas of improvement.Partnered with the Operations Manager to ensure that team goals were appropriately aligned with organizational goals at all times.Utilized data from various performance metrics to monitor performance and progress, facilitating retrospective meetings on a bi-weekly basis to further improve individual and team performance.