Aaron Layman Email & Phone Number

Roanoke, Va, Us

Roanoke, Va

● Authored articles on subjects including charity efforts, workforce development, political campaigns, new business openings and the arts.● Took lead on the Vinton Messenger’s special Profile issues in 2007-2008 that featured Vinton luminaries ranging from councilmembers to local artists.● Composed and organized short copy for The Roanoker Magazine’s Calendar of Events from Sep 2008 to Feb 2009. Set copy using Adobe InDesign along with writing the featured event article for every month.

● Executed intake for customer complaints by analyzing documents for customer issues, risk indicators and applicable state and federal regulations● Led training presentations via Skype to train new team members in team procedures● Managed databases such as FDR, CIV, Hogan, SVP and Info CRM to determine customer status and issue patterns, authenticate accounts and answer partner inquiries● Investigated customer complaints and partnering with other departments to determine the best course of action for complaint cases● Constructed complaint cases from documents and returned solicitation received in queue● Trained over eight team members in routing correspondence cases within the IRRIS database

Roanoke, Virginia Area

● Editing and generating customer information using databases such as CACS, HOGAN and DIPR● Contacting appropriate sources intra-bank as needed to confirm information● Analyzing and determining appropriate course of action regarding bankruptcies and SCRA to routeoverdrafted accounts● Auditing service records to determine reversal of fees under Servicemember's Civil Relief Act● Resolving customer issues using multiple resources and records● Verified bankruptcy proceedings through attorney contact

Roanoke, Va

● Executed monthly marketing campaigns for Wine of the Month, Connoisseur and Beer of the Month clubs by authoring tasting notes using research and vendor-supplied technical information● Composed weekly/biweekly newsletter announcements with events and product promotion using Constant Contact● Generated content for events and product promotion on Wine Gourmet's website blog and on social media channels● Oversaw online customer contact database ● Coordinated beer tastings and beer delivery schedules

Vinton, Va

● Composed, edited and coordinated articles and photos for the Vinton Chamber of Commerce’s promotional magazine highlighting town departments and local amenities such as the Vinton War Memorial