Serge Ferrari is a leading manufacturer of flexible composite membranes used globally for the marine, solar protection, architectural, building, modular structure, sport, military and furniture markets. For the last 40 years, Serge Ferrari has paved the way for sustainable construction, energy control, protection and renewal of natural resources and design through its cutting edge technology.

My role is to expand the presence of Klein products in the Southeastern United States by driving architectural specifications, contractor relationships and brand recognition. I plan to bring the success we have had in the European market to an evolving American design culture.

Work with roofing contractors, distributors, independent representatives, and architects to educate and sell stone coated steel and synthetic slate roofing systems. Responsible for training all sales personnel as well as creating specific sales strategies for their needs. Train architects in order to acquire specifications for large commercial projects. Partner with roofing contractors in strategic areas to sell direct, per the area’s needs. Consistently increased customer base while making sure the needs of current customers were met.

Planned and implemented development of nationwide distribution network, work with overseas factories to develop relevant product lines and innovations. Created marketing material including brochures, display systems, sample programs, and overall strategy and positioning. Provided leadership for new organization on innovative ways to bring our products to the marketplace.

Created and developed a molding program from the ground up. Worked with outside vendors to develop a program that satisfied the needs of the customer. Implemented business plan that allowed TriWood to obtain molding business. Responsible for purchasing and forecasting material required to manufacture products. Also responsible for the marketing and packaging of the product line. Worked hand in hand with manufacturing to ensure Quality Control and excellent service levels. Increased sales by 35% through acquisition of a major account and added over 1 million dollars to the company’s bottom line.

Responsible for sales growth in the southeastern United States and established new distribution for territory which helped increase sales by 10%. Trained distribution sales representatives in presentation, sales techniques, and product/installation knowledge. Part of a team that helped license proprietary trademarks to another manufacturer. Worked hand in hand with top distributor management to develop sales and marketing programs that worked for their respective areas. Sales for my territory increased by 10% for both years while I was in charge of this territory.

Territory Sales RepresenativeResponsible for increasing sales at the 35 Home Depot stores in the metro Atlanta, GA area. Trained all department heads and associates in sales techniques and product knowledge. Developed relationships with key management at the Home Depot headquarters and exceeded all sales goals set for the territory.Claims AdministratorResolved claims issues with fairness in a prompt manner and explained results of inspection reports to retailers and distributors. Responsible for handling the claim from inception to completion.Home Depot Customer Service RepresentativeProvided technical and sales support for Home Depot employees via phone and trained fellow employees about product knowledge. Revised technical manual to reflect all changes and improvements.