Aaron Li Email & Phone Number

Clearwater, Fl, Us

Dublin 2, Ie

Full stack ServiceNow Developer for State of North Carolina’s Medicaid Transformation initiative. Developed 4 custom applications and implemented 2 modules to replace legacy processes.● Developed an application to transform North Carolina's Medicaid fee schedules website. o Developed a workflow to transcribe the contents of excel files into a second table, enabling search and consumption across files.o Built pages and tables to store, manage, and display the new Covered Code Matrix which shows you which procedures are covered by which plans.o Enabled local teams to manage new processes in a fully self-service way without reliance on IT.o Enabled public users to download attachments and export tables via scripted REST APIs.● Developed client's first ServiceNow integration with an external vendor, involving a 2 way integration where we create incidents in their instance and receive work notes back from them, using REST and OAuth.● Created client’s first 3 Public Sector applications. Each includes table, record producer, portal pages, workspace, user registration, and ACLs.● Implemented ITBM Demands and Assessments , customized stages and flow to meet customer requirements. Created web app to compare multiple stakeholder's feedback on one page.

St Petersburg, Florida, Us

Primary ServiceNow developer for the Infrastructure Automation COE. Delivered nearly 4 million dollars in hard savings over the past 3 years. Automated the work of 20 FTEs and saved 30% of Global Server Operations labor hours:o Developed end to end automation for server lifecycle. Ebonds ServiceNow to AWX, Azure Automation, and Microsoft SCORCH and back to ServiceNow for provision and decommission of Azure, AWS, VMware servers and AWS Storage Gateway, and automates backup through Commvault.o Automated ServiceDesk’s 2 biggest ticket items (folder access and server access) and saved thousands of dollars per month in outsourced ticket costs.o Automated New Site workflow, this process creates new site in IPAM/AD/SCCM/ServiceNow, correctly handles greenfield sites, and unifies several different processes into one form.Jabil ServiceNow tech lead for outsourced networking project:o Guided Accenture developers through Jabil process and environment so they could develop catalog items and workflows needed to take over network operations.o Consulted for a different team of Accenture developers on the Microfocus-CMDB integration to ensure both companies are looking at the same inventory.o Fixed numerous issues with InfoSys-Verizon ebonding.ServiceNow projects not related to automation:o Developed integration with EfficientIP (IPAM) to automatically import new subnets from EIP and create Discovery ranges in ServiceNow. In the process granularized Discovery ranges from site wide to building level.o Developed integrations to pull inventory from manufacturer specific platforms (Raspberry Pi, HPDM, JAMF, Microsoft Intune, NetApp OCI) into ServiceNow CMDB. o MID server remediation: identified severe technical debt in underlying ServiceNow infrastructure, right-sized overtaxed servers, split Discovery/Orchestration/LDAP functions, worked with Operations to stabilize crashing servers.

St Petersburg, Florida, Us

St Petersburg, Florida, Us

St Petersburg, Florida, Us

Developed front end and database structure of automation process for infrastructure in ServiceNow to free up engineers for more worthy tasks.Analyzed HR and SCCM data using Excel and SQL to map end users into user segments so Jabil could refine and standardize its device, security, and service level policies.Redesigned infrastructure document repository: implemented search, redesigned layout for ease of navigation, created process for document control and versioning, and enhanced presentation.Developed “Borrow an Intern” app: We found that many interns were underutilized. I created an app that automatically searches and displays profiles of available interns and lets managers post open projects. Both sides can work together to cut downtime and increase productivity.Streamlined and automated configuration of Nutanix Clusters.Migrated team sites from Google Sites to SharePoint, enabling the use of advanced web development features and integrating into Office 365.

St Petersburg, Florida, Us

Migrated formerly hard coded app to CMS, allowing pages to be automatically generated using existing content. Cut development time from 5 hours to 1.Overhauled blog filters, more than tripling the number of available categories, allowing filtering by multiple categories, and cleaning up presentation. Also implemented a smart subscribe button that only displays if the user isn't already subscribed and persistent social media icons that stick to the side of the screen.Redesigned a dot slider carousel that used a confusing 4 dot navigation scheme into clearly defined tabs. Clicks to the second, third, and fourth content slides increased by an order of magnitude over just 4 days.Implemented responsive design to improve look and feel on mobile devices.Front end web development to add functionality and clarity to existing pages.

• Set up and ran migrations to databases utilizing PostgreSQL and Rails for web server• Ran Excel spreadsheet analysis as part of matchmaking team and maintained records for weekly operational review• Automated mass emailing with Rails Action Mailer to accommodate rapid expansion in user base without adding team members• Designed front end of web site to enable additional functionality and increase online exposure through Search Engine Optimization• Created customer support hotline to provide real time feedback leading to increased user satisfaction and retention

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• Performed financial analysis and prepared credit reports which were used in presentations for senior management to make decisions on loan extension • Shadowed department head at credit-risk and credit-technical meetings• Filled out letters of credit and ensured compliance with South African export regulations

Master Of Science (M.S.), Management Information Systems, General

Bachelor Of Arts (B.A.), Economics