• Research and develop briefing materials and presentations about bills tabled in the house of commons, initiatives launched by the association and programs administered by the federal government. • Develop and administer surveys, compile data, draft and format reports, presentations and correspondence.• Liaise between members and public officials to help them address their issues.• Managed several projects, including an $80,000 contract to deliver key marketing objectives to a partner organization.• Provide informative, well-written responses to member inquiries about various programs, policies and advocacy campaigns in a timely manner.• Schedule and provide support for meetings, webinars and other events.

Researched and developed briefing materials about various bills as they progressed through the Ontario Legislature.Lead a project to update and enhance forms used province wide by stakeholders in the condo sector.Collaborated with various Senior Management Team members to conduct enterprise risk management assessment.Researched changes to the Condominium Act, 1998 and how they would impact stakeholders.

Responded to clients' inquiries in writing and by telephone.Gained extensive experience working with Customer Relations Management (CRM) systems. Trained newly hired Information Officers on CAO procedures and policies as part of on-boarding.

Took on key tasks in the administration of a large program including releasing funding for third party vendors, data analysis and data visualizations, and reconciling invoices.Evaluated a smaller program by analyzing trends and predicting needs to improve service delivery. Conducted research and complied findings into briefing notes to present to management and support decision making.

Researched legislation, memoranda of understanding, and service level agreements to develop innovative policy options.Drafted information notes, reports, and memos to brief senior analysts and management. Compiled and analyzed data on various sectors including real estate, tobacco and gaming.

Oversaw operations for a multi-million dollar benefits plan and over 15 staff members.Enrolled and managed the records of over 30,000 students and implemented appropriate controls and reported on the benefits plan's activities.Ensured high value for the benefits plan by re-negotiating additional benefits without an increase to premiums, saving the plan roughly 400,000 per year.