I manage strategic projects that will ultimately drive outstanding a customer experience for our business customers. You’ll bring together cross-functional teams across geographic regions to work together to implement programs to make us deliver even better solutions and services to our customers.• Leading high visibility strategic projects.• Forging cross-functional partnerships to get the work done.• Crafting detailed project plans and presenting business updates.• Identifying global resource requirements and pulling in the right people.• Developing, reviewing, and continuously improving processes.• Monitoring project progress, anticipating and reducing risk.• Maintaining end-to-end ownership of multiple, complex strategic initiatives/projects simultaneously and organizing/prioritizing them to meet the needs of the business and deliver a customer-centric experience.• Hosting collaborative core team calls according to project timelines/schedules and promoting participant engagement to gain commitment, drive decision making, and complete deliverables that advance projects forward until completion.• Holding cross-functional teams accountable to delivery timelines and updating executive leadership weekly to ensure the proper prioritization is given to operational and sales initiatives.• Delivering strategic initiative support for the sales teams, empowering dynamic execution and specialized support in all routes to market.• Serving as an upstream influence for national program improvements to achieve the most significant benefits/efficiencies in all routes to market for business markets customers.• Incorporating best practices and technology innovations to elevate the operations of business markets.• Partnering with VP and executive-level leaders to develop and execute priorities and build executable strategies that drive customer and revenue growth.

I am responsible for managing transformational projects focused on operations, systems, tools, and/or customer experience within Business Markets. I work directly with key stakeholders to successfully coordinate the execution of high-priority national project strategies and lead cross-functional teams that will enhance business operations strategy and execution.Maintain end-to-end ownership of multiple, complex strategic initiatives/projects simultaneously and organize/prioritize them to meet the needs of the business and deliver a customer-centric experience.Organize and manage detailed project planners to track the progress of key stakeholders and drive accountability to stipulated deliverables and deadlines.Host collaborative core team calls according to project timelines/schedules and promote participant engagement to gain commitment, drive decision making, and complete deliverables that advance projects forward until completion.Hold cross-functional teams accountable to delivery timelines and update executive leadership weekly to ensure the proper prioritization is given to operational and sales initiatives.Create effective communication and collaboration vehicles to maintain consistent contact within cross-functional groups and teams impacted by ongoing projects and prioritize work based on the overall objectives of sales and operations teams.Deliver strategic initiative support end to end for the sales teams, empowering dynamic execution and specialized support in all routes to market.Use frontline feedback and data analysis to suggest potential improvements in operational processes.Incorporate best practices and technology innovations to elevate the operations of business markets.Collaborate across the organization and business units to accomplish operational objectives.Partner with VP and executive-level leaders to develop and execute priorities and build executable strategies that drive customer and revenue growth.

▪️ Oversaw coaching and development of 8-12 reps on the inside sales team, implementing innovative sales strategies to drive revenue growth, promote performance improvements, and raise the team’s skill level for continued success.

▪️ Communicated and partnered with small to medium-sized companies to analyze business needs and create custom strategies for organizational growth while identifying new selling opportunities and training new hires to promote operational efficiency.

▪️ Worked with customers to identify needs, recommend ideal products and/or services, and resolve issues swiftly and effectively, fostering strong customer-relationships for increases in satisfaction, loyalty, and referrals.

▪️ Orchestrated all aspects of the customer experience, providing employee training in alignment with company standards, reviewing paperwork to resolve issues and mitigate inconsistencies, and promoting various events to drive store traffic.▪️ Spearheaded the hiring process and identified future talent alongside the Area Manager and HR team, facilitating objective achievement and consistent store growth.

▪️ Piloted performance management and HR operations, recruiting, training, handling paperwork, and overseeing team operations while building partnerships with several local businesses to encourage cross-functional success.

▪️ Oversaw operational efficiency improvements, resolving profit and loss issues, revamping visual marketing, and training in-store teams, revitalizing 5 struggling stores, generating new revenue, and achieving key financial and operational objectives.

▪️ Conducted problem solving and new strategy implementation for operations, marketing, and sales-based issues while managing and supporting a team of 10, enhancing overall performance, creating a cohesive environment, and driving professional growth.