Oversees operations of the 24x7/365 Service Desk call and monitoring center and performs monitoring of all of the County IT, Public Safety IT, and all applications and Infrastructure. Aligns application and infrastructure requirements with specifications to ensure the integrity of data, and system security. Conducts strategic technology planning and develops cohesive technology solutions to meet the needs of internal and external clients while overseeing a budget of more than $10,800,000. Documents real-time status of operations using monitoring system for all servers, switches, UPS, security, WWAN, and radio system. Defines continuous improvement processes for information technology systems, validates Hyper-Converged Infrastructure, and deploys security standards and crisis management systems. Plans, assigns, and supervises 39 IT professionals, ensuring appropriate policies and procedures are followed. Holds direct reports accountable for accomplishing assigned responsibilities and delegated tasks; coaches and provides mentorship and training/development opportunities to all staff.Supports, implements and maintains Microsoft O365, AzureAD, SSO, cloud, and on-premise application functions.Researches, recommends, designs, installs and supports County Cloud and on-premise applications and infrastructure with automatic updates for computers and servers.Ensures timely responses and the elimination of duplicate resources through the cultivation of regional partnerships with public safety and other local municipalities for information sharing. Plans, analyzes, develops, coordinates, implements, and documents technology strategies. Laid foundation for a new hybrid cloud infrastructure that centralized all servers in a VMware Vx-Rail Software-Defined Data Center (SDDC), stretched metro cluster, Dell IDPA backups, NSX, HCX, and VSAN storage allowing for increased business continuity and disaster recovery capabilities exceeding recovery point objectives(RPO).

Formulated strategic information technology initiatives, devised architecture design, supported technology systems, aided in hardware and software acquisitions, and maintained systems reliability. Produced login scripts for users, defined proper procurement channels for hardware and software procurement based on municipal regulations, and evaluated and recommended a new ERP solution to equip finance/HR departments with an integrated system.Executed successful migration and consolidation from multiple Windows 2000 domains to a single Windows 2003 domain with secure network connectivity and access control. Transferred multiple segregated sites and physical server environment into a fully virtualized infrastructure as well as upgraded to a $500,000 IBM Blade Center, SAN, and backup solution.Improved data protection, business continuity, and disaster recovery capabilities by employing IBM TSM for the Enterprise backup solution.Established strong network security and stability by creating and deploying comprehensive anti-virus, web security, email security, and business application solutions such as Microsoft Office, ESRI, Sophos AV, and EDMS.Delivered the highest level of service for application and hardware support for the Town’s operations. Research, recommend, design, install, and support GIS, permitting, HR, Payroll, Legal applications, and infrastructure.Implemented Track-IT Help Desk solution and used it to manage help desk tickets and SLA’s.