Aaron Mandel Email and Phone Number

Assumes responsibility for cases involving fraud, money laundering,elder financial exploitation, and other financial crimes through theexamination of intricate transactions, thorough research ofsuspicious activities, and the preparation of necessary SuspiciousActivity Reports (SARs).● Reviews complex transactions and referrals to identify and preventactivities related to financial crimes, policy violations, and suspiciouscircumstances.● Works independently as well as collaboratively with investigatorswith diverse skill sets to handle a regular caseload in a timely manner,completing cases well in advance of the 30 day requirementestablished by regulations.● Dedicated investigator known for going above and beyond byvoluntarily taking on additional cases to assist colleagues,showcasing a strong commitment to teamwork and a proactiveapproach in supporting the overall success of the investigative team.● Stays informed about regulatory matters and updates byconsistently reviewing pertinent compliance publications andwebsites and actively engages in relevant compliance conferencesand training events to stay current with industry developments.

●Pioneered a new UAR process, successfully adapting andcollaborating to beta test and provide feedback, contributing to thedevelopment of a process that ultimately produced work approvedby the OCC● Engaged in investigative work to review and resolve Unusual Activityand Negative News alerts utilizing a wide variety of tools, utilizingprograms like Accurint and Bridger● Successfully retained nearly 400 million dollars in assets for USAA byspearheading projects involving the remediation of required missinginformation of highly sensitive member profiles including highprofile, high net worth, celebrity, and USAA insiders

● Resolved FACTA alerts by identifying applicants and verifying theiridentity; documenting and retaining their information● Recognized and identified red flags and high-risk situations withapplicants.● 99.72% and Compliance accuracy and 99.28% Technical accuracyaverage over the length of employment

●Executes an effective client contact strategy by exploring ways the bank can service immediate and future client needs; amounting to a 110% growth in branch business compared to previous years.●Provides a personalized client experience by building rapport and deepening relationships with clients. ●Skilled at uncovering, identifying, and meeting client needs, creating referrals for branch team members to generate additional revenue streams.●Educate and engage clients regarding digital and mobile banking adding value and convenience to the client experience

●Responsible for customer service, handling transactions, explaining services, and educating customers on banking and bank policies.●Delivers extraordinary customer service, making every customer feel valued and important to the bank.●Proactively educates and engages clients on the digital tools available to them to improve their banking experience.

●Analyzed and predicts source of potential risk in a startupcompany, implementing new controls to stymie financial, operational,and strategic risks.● Spearheaded the development and execution of the company’sstrategic plan, aligning short-term and long-term goals to achievesustainable growth in a tumultuous startup environment.● Formulated and executed comprehensive brand strategies, definingbrand positioning, messaging, and visual identity that resonated withthe target audience by leveraging content creation and social media“guerilla” marketing.