Aaron Martina Email & Phone Number

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Bangalore

RolesResponsible for facilitating training sessions for new hires and the existing employees and assigning work to the new hires and ensuring team is maintaining quality and timelines.Creating and monitoring strategies to ensure that new hire employees are performing their job duties according to the training delivered. Conducting 30-, 60- and 90-days training intervention programs to understand the challenges and, addressing them.Responsible for designing the training curriculum by… Show more RolesResponsible for facilitating training sessions for new hires and the existing employees and assigning work to the new hires and ensuring team is maintaining quality and timelines.Creating and monitoring strategies to ensure that new hire employees are performing their job duties according to the training delivered. Conducting 30-, 60- and 90-days training intervention programs to understand the challenges and, addressing them.Responsible for designing the training curriculum by working together with the Instructional Designers throughout each department to ensure effective training standards.Performing Training Need analysis (TNA) and providing solutions to the Business units based on the analysis done and designing training programs as per the need. Extracting various training reports and conduct periodic audits on Learning Management System (LMS) to ensure standards and compliance.Conducting Process Knowledge test/assessments for the agents to identify process gap and areas of improvement and analyzing the Individual performance and motivate, coach/provide feedback to perform better.Monitoring the monthly quality score of the employees to identify the areas of opportunity.Ensuring that all training materials and programs are compliant with laws and regulations governing the industry and perform quarterly audits. Working with management and operations on strategies and implementation to achieve employee development goals.Recommending management strategies to administration that are targeted for specific departments with the goal of increasing efficiency and effectiveness and generating increased revenues.Managing development, implementation, and continuous improvement of training programs, including on-going learning opportunities companywide. Show less

Bangalore Urban, Karnataka, India

RolesPerformed end to end research on loans where Bankruptcy was filed by the customer and prepared the payment ledger/history of the customer.Investigated how the payments sent by the Trustee (an officer of the Department of Justice) and the customer were posted towards the account.Identified the payment misapplications, sent payment correction requests to the designated team incase of payment misapplications. Responded to the several research queries raised by the customer and… Show more RolesPerformed end to end research on loans where Bankruptcy was filed by the customer and prepared the payment ledger/history of the customer.Investigated how the payments sent by the Trustee (an officer of the Department of Justice) and the customer were posted towards the account.Identified the payment misapplications, sent payment correction requests to the designated team incase of payment misapplications. Responded to the several research queries raised by the customer and Trustee on payment application, misapplication, fees, escrow etc.Liaised with different business units to investigate and resolve posting errors to General Ledger accounts and ensured issue tracking was maintained around all breaks ready for any internal or external review (Independent Regulator Groups, New York monitor, Consumer Financial Protection Bureau etc.).Addressed issues raised by different Investors through the Investor reporting and Investor accounting teams.Collaborated with various internal departments to ensure that all outages assigned were cleared in a timely manner.Conducted training sessions on the reconciliation process for the new members joining the Reconciliation team. Show less

Bengaluru, Karnataka, India

RoleManaged portfolio of Chapter 07, Chapter 11, Chapter 12 and Chapter 13 Bankruptcy filed loans (800 – 1500 loans).Managed Bankruptcy loans for Freddie Mac, Fannie Mae and other Residential Funding Corporation Investors.Monitored the different events/stages under Bankruptcy (from Bankruptcy filing to closing) , accepting payments, filing response in the Bankruptcy Court and taking legal/monetary decisions based on Bankruptcy code and compliance.Handled Bankruptcy related… Show more RoleManaged portfolio of Chapter 07, Chapter 11, Chapter 12 and Chapter 13 Bankruptcy filed loans (800 – 1500 loans).Managed Bankruptcy loans for Freddie Mac, Fannie Mae and other Residential Funding Corporation Investors.Monitored the different events/stages under Bankruptcy (from Bankruptcy filing to closing) , accepting payments, filing response in the Bankruptcy Court and taking legal/monetary decisions based on Bankruptcy code and compliance.Handled Bankruptcy related queries raised by other departments ,worked with Attorney firms, legal team, Bankruptcy Trustee to resolve Bankruptcy issues.Involved in several special projects - filing a Proof of claim(statement filed by the creditor to claim the amount due on the account prior bankruptcy) on Texas Southern loans . Show less

B.Sc Biotechnology

P.U.C.

S.S.L.C