Aaron Maxa Email & Phone Number

Arlington, Virginia

• Prepare, compile, and deliver daily, weekly, monthly, quarterly, and ad hoc reports, as needed, MedStar enterprise-wide; write code (script) to automate these, as needed.• Utilize business intelligence tools to design, produce, and analyze management reports for client departments, physicians, and administrative entities; contribute to the achievement of established department and facility goals and objectives while adhering to department policies, procedures, quality and safety standards, as well as complying with governmental and accreditation regulations.• Responsible for being the single point of contact for all computer hardware and networking issues for the 200+ FTE’s that comprise MPBS.• Generate non-capital IT-related purchase quotes and manage the acquisition process.• Develop models and analytics used to measure MedStar performance and status; develop custom programming to accommodate unique departmental and administrative requests using both proprietary and commercial software.• Act as interface between technology team, support teams, and business units.• Provide technical support for existing reports, dashboards, and other tools.• Troubleshoot and correct impaired equipment and software reported by MPBS associates.• Create SharePoint components including sites, lists, views, webpages, dashboards, and workflows on as-needed basis.• Maintain and manage the contents of the MPBS intranet/SharePoint site; participate in SharePoint upgrades, planning, and testing.• Manage user/group accounts and access privileges for MPBS SharePoint; manage user/group accounts in Precision Business Intelligence (BI) for all MedStar entities and grant access to reports, dashboards, and reporting modules.• Define and develop data management standards and processes to effectively manage data through the reporting lifecycle.

Arlington, Virginia, United States

• Provide support and training in systems and corporate processes (including reconciliation and reporting-related information) for the MedStar Health North (Baltimore) and South (DC Metro) client departments (front-end), both facility-based and off-site, as well as Physicians Unified Billing Services (PUBS) staff (back-end).• Maintain, revise, and update written training documentation and electronic training modules for online Learning Management Software (LMS), as well as develop and disseminate new materials for MedStar Health facilities and affiliates for specific needs and requirements.• Monitor quality review of end-user system data capture.• Assist in the update of PUBS intranet site, including maintaining remote accessibility of all necessary current documentation and procedural information, such as forms, contact information, Frequently Asked Questions (FAQs), etc.• Enter and update student training information entered into Access database.• Coordinate with Information Systems (IS) to ensure that business system access is granted in conjunction with required system user training including, but not limited to, the review and approval of the completed Security Access Request Form and Security Questionnaires.• Provide on-site training and support during facility and/or site system deployments.• Assist with the development and presentation of in-services to address new system enhancements, better customer service skills, system modifications, process improvements, and current system/user issues and trends.• Respond to all inquiries from the front-end user population and management teams through email, telephone, and in-person assistance regarding all nature of system and process performance issues.

Washington D.C. Metro Area

*Establish consistency and provide support during the proposal research and development process under the guidance of the Proposal Manager and in coordination with the writers, editors and business development managers.*Provide word processing, desktop publishing, and basic graphic design skills in order to produce company proposals and presentations.*Prepare the proposal work plan, manage assignments and collect and organize proposal content, producing cohesive, well-organized proposals and oral presentations that focus on requested client responsiveness.*Build templates, collage concept papers, proofread, prepare early drafts and final editions, and track assignment completion, ensuring that completed proposals are professional, cohesive, and credible.*Review proposal instructions and requirements, develop style guides, and work in conjunction with the Publication Department to ensure that all proposals are completed and delivered on or before deadlines.*Engage Project Managers/Program Directors (functional resources) to understand required concepts and ensure that all requests and requirements in the Scope of Work are met and delivered.*Utilize excellent professional interpersonal, communication, and team-building skills to collaborate with a number of different and disparate individuals and groups.*Personally conduct instructor-led learning sessions for staff development and continuing education on the requirements and proposal coordination in an attempt to facilitate a smoother development and delivery process.*Apply adult learning concepts when delivering educational programs, as well as teach classes and assist other instructors in a classroom and work setting.

Greater Nashville Area, Tn

*Redevelop entire corporate on-boarding process from company history and corporate structure through extensive customer service and product knowledge.*Design and effectively implement complex training programs and processes based on both functionality and process-based needs (including presentations and all documentation); utilize available standard courses and instructor evaluation processes.*Apply adult learning concepts when delivering educational programs, as well as teach classes and assist other instructors in a classroom and work setting.

Greater Nashville Area, Tn

* Supervise and mentor individuals and groups toward desired outcomes, setting high performance standards & delivering quality services.*Regularly train all new employees, as well as lead refresher training for 600+ business office staff employees, in business software regarding billing, collections, electronic medical records, documentation, etc. from both technical/functional and process-driven aspects.*Communicate with business owners, physicians and other clinical & non-clinical personnel, Health Information Management (HIM) staff, office staff, vendors and business office employees.*Establish and maintain long-term customer relationships, build trust and respect by consistently meeting and exceeding expectations; focusing on programs to increase and reward customer satisfaction.*Design and effectively implement complex training programs and processes based on both functionality and process-based needs; utilize available standard courses and instructor evaluation processes.*Assist in performing annual education needs assessment as input to the strategic education program.*Administer employee incentive program from roll-out and implementation to updates, upgrades, retooling, and continuing education; supply orders and inventory maintenance, coordination with other involved department contacts and reporting functions, as needed.*Demonstrate ability to build relationships with all stake holders involved in the project at hand; also strategize and coordinate with department heads and managers to integrate new standards, models, and operational improvements into the existing training program.*Identify and communicate project goals, schedules, responsibilities, progress and performance; coordinate system testing and error resolution with IT&S when necessary.*Apply adult learning concepts when delivering educational programs, as well as teach classes and assist other instructors in a classroom and work setting.

Greater Nashville Area, Tn

*Working knowledge of Protected Health Information (PHI) and Health Insurance Portability and Accountability Act (HIPAA) issues, regulations, and need for strictest confidentiality.*Ability to research and resolve account credit balances; research returned refund checks; take incoming and place outgoing phone calls from patients, facilities, and insurance companies regarding specific accounts.*High level of organization, time management, and self-motivation; maintenance of timely processing and Sarbanes-Oxley (SOX) compliance on assigned accounts.*Knowledge of interdepartmental procedures and professional relationships with other department managers, leads, and staff in order to facilitate smoother resolution of patient accounts.*Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly, and transcribe accurately.

Washington D.C. Metro Area

* Attended a five-day long training program, covering crisis prevention, health and safety issues, and implemented ever-developing mediation skills.* Facilitation of 400-450 high school students (males and females) through ten-day, fifteen-hour long, intense and comprehensive governmental (national and international) and civics/leadership simulation using academics in practice.* Developed personal relationships with 25 residents to promote trust and create an atmosphere conducive to living and learning during extraordinary circumstances.

Washington D.C. Metro Area

*Part of weapons of mass destruction (WMD) course review board which travels to provide on-site reviews of Office for Domestic Preparedness (ODP)-approved courses to responders, give feedback, and make necessary adjustments and updates.*Assist in development, creation, and implementation of Homeland Security briefings, presentations, and exercise roll-outs for various Federal, State, and Local jurisdictions and their First-Responder communities.*Daily compilation, research, publication, and distribution of the highly-acclaimed Office for Domestic Preparedness (ODP) Daily Terrorism Update which reaches 5,000+ government employees and contractors, as well as related subject-matter experts and professional organizations.*Conference planning, organization, coordination, and implementation for the Federal government and its clients and subordinate organizations for 10-200 attendees, including ODP, Citizen Corps, and Immigration & Customs Enforcement (ICE).

Washington D.C. Metro Area

*Assist other sales associates using customer service practice analysis and implementation.*Monetary calculations and transactions.*Re-stock merchandise as needed and assist with basic visual merchandising.

State College, Pennsylvania Area

•Assistance in yearly, pre-event recruitment requiring direct contact with 60-70 high schools and their guidance counselors and offices.•Yearly, pre-event leadership training programming (in attendance and presentation).•Planning, implementing, and post-program evaluation of two to three weekly activities coordinated alone.•Facilitation of 300-400 high school senior boys through week-long, intense and comprehensive governmental simulation using academics in practice.

Washington D.C. Metro Area

*Extensive guest service training for use in surveying and analyzing guests wants and needs through verbal and non-verbal communication.*Monetary calculations and transactions, including corporate declining budgets.*Organization and presentation of both stock and displays; took charge of visual marketing and merchandising floors and windows.*Responsible for immediate partial-inventories and weekly full-inventories of merchandise floor, stockroom, and warehouse.*Coordination of weekly departmental staff schedules.

Bachelor Of Arts (B.A.), International Studies

Activities and Societies: Alpha Phi Omega, Student Confederation(U.S. Foreign Policy in Western Europe), Spanish

General Education

Activities and Societies: AFJROTC, Drama Club, Spanish, French, German