Aaron Mcclenaghan

Aaron Mcclenaghan Email and Phone Number

Senior Support Engineer, Strategic Accounts at Microsoft @ Microsoft
redmond, washington, united states
Aaron Mcclenaghan's Location
Belfast, Northern Ireland, United Kingdom, United Kingdom
About Aaron Mcclenaghan

An experienced engineer with extensive Product Support, Troubleshooting and customer management skills. Specializing in Telecommunications voice / data network design, VoIP, unified communications. An experienced lead engineer who has worked with some of the Worlds Largest carriers including AT&T.KEY SKILLS: Excellent written and oral communication skills, project management & documentation,debugging.SPECIALTIES: - Troubleshooting customer deployments, customer communication and education, commissioning and interfacing with cloud-based resources.- Troubleshooting Linux-based unified communications telecommunications network equipment.- Telecommunications data network design and documentation.- Diagnostic tools, VoIP, voicemail, enhanced unified communications telephony applications,conferencing systems, MetaSwitch network management systems.- Extensive experience using Word, Excel, PowerPoint.

Aaron Mcclenaghan's Current Company Details
Microsoft

Microsoft

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Senior Support Engineer, Strategic Accounts at Microsoft
redmond, washington, united states
Website:
microsoft.com
Employees:
189892
Aaron Mcclenaghan Work Experience Details
  • Microsoft
    Senior Support Engineer, Strategic Accounts At Microsoft
    Microsoft Jul 2021 - Present
    Belfast, Northern Ireland, United Kingdom
    - Leveraged extensive experience troubleshooting and configuring equipment / applications for strategic accounts while providing exceptional customer communication and mentoring for new CSEs. - Specialist role covering voice networks, telephony applications, voicemail, conferencing, network management system platforms.- Lead engineer for AT&Ts specialized deployment.- Lead engineer for the City Of New York emergency systems.
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  • Metaswitch Networks
    Customer Care Engineer
    Metaswitch Networks Jun 2017 - Jul 2021
    Belfast, Northern Ireland, United Kingdom
    - Leveraged extensive experience troubleshooting and configuring equipment / applications while providing exceptional customer communication.- Mentoring of new CSEs, involving hands on troubleshooting sessions along with creating knowledge based articles directed at new starters.- Specialist role covering unified communications, telephony applications, voicemail, conferencing, network management system platforms.- Designated as Subject Matter Expert on MetaView Management System, Service Assurance System call diagnostic platforms, Enhanced Application Server due to expertise in these areas.- Project Managed the migration of Internal systems DB from a Java based system to a user friendly Web based system.
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Aaron Mcclenaghan Education Details

Frequently Asked Questions about Aaron Mcclenaghan

What company does Aaron Mcclenaghan work for?

Aaron Mcclenaghan works for Microsoft

What is Aaron Mcclenaghan's role at the current company?

Aaron Mcclenaghan's current role is Senior Support Engineer, Strategic Accounts at Microsoft.

What schools did Aaron Mcclenaghan attend?

Aaron Mcclenaghan attended Queen's University Belfast.

Who are Aaron Mcclenaghan's colleagues?

Aaron Mcclenaghan's colleagues are Anil Choudhary, Ajmal Khan, Igor Balashov, Vishal Dubey, Carole Dawood, Sulvia Rahma, Islam Hamed.

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