Aaron Mcdowell Email & Phone Number

Chicago, Illinois, United States

Assisted in migrating from a learning management system to a learning experience platform where users can tailor learning to personal growth as well as compliance training. Assisted with TURN project, a yearly initiative where team members gather to assist in renovating student rental units to ensure all units prepared for the new school year. Worked as a member on the Employee Empowerment Committee to create a company wide diversity training initiative consisting of structured learning around continuing education courses to support personal and professional development. Worked with department heads and human resource business partners to establish initial communications regarding instructional design and project expectations.

Country Club Hills, Illinois, United States

Course creation in alignment with newly branded template and team approved approach to applying design elements.Assist team with creating course repository to ensure efficiency with asset management and uniform file management across all course years.Perform quality assurance for newly designed courses to ensure user functionality and design elements are in alignment with new procedures.

Greater Chicago Area

LMS management which includes resolving student enrollment issues, password reset, ensuring LMS integrity and security, and producing course reports and analytics.Record and edit voice over audio for marketing course construction.Design and build courses using the ADDIE model that informs clients on software use, use case, and how to sale to clients.Management of the certificates for course and program completion in alignment with gamification rules.Responsible for how-to-guide creation and management for team new procedures.Course code creation and management.Post production for weekly and monthly webinars that are released publicly.Assist Applications Engineering and Customer Service departments by addressing any customer concerns for our team.

Chicago, Illinois

Greater Chicago Area

Promoted to position of Site Manager In March 2015.Responsible for overseeing the daily operations and ensuring client receives exceptional service.Train and cross train staff in office procedures to increase productivity.Create monthly reports for Office Manager that detail site productivity and use of resources.

Greater Chicago Area

Executed Human Resources support activities that were highly confidential in nature including expense reports and assistance with audits of Payroll, Benefits, Unemployment Insurance, and Kronos. Conducted backgrounds checks and phone screens to streamline hiring process for management.Reorganized all on-site personnel files incompliance with Human Resources and Government protocols. Responded to questions concerning Human Resources issues and referred questions to appropriate individuals.

Greater Chicago Area

Performed bi-weekly termination reports to maintain integrity of benefits database and ensured that employees received Cobra information in a timely manner.Performed monthly new hire reports to supply HR Field Managers with employee usernames and benefits eligibility dates to ensure that employees elect or waive benefits coverage before the close of their open enrollment period.Resolved employee login problems, concerns regarding benefits coverage, and processed monthly anniversary report to reward employee gifts for years of service.

Greater Chicago Area

Promoted to position of Office Services Coordinator in June 2007.Served as a technical trainer giving instruction on operating and troubleshooting Pitney Bowes Send Suite and Arrival systems to all operations staff in 6 national officesManaged all activities of the mailroom including receiving, sorting, and distribution of incoming mail and preparation of outgoing mail. Interviewed, trained, evaluated, and supervised mailroom staff of 20. Excelled at meeting customer needs and added responsibilities due to staff cuts.

Master Of Science (M.S.), Instructional Design And Technology

Bachelor'S Degree, Music Production

Associates, Web Design And Interactive Media

Certification, Design And Media

Certification, Digital Music Production

Certification, Music Business

Certification, Studio Production, 4.0