Duties and Responsibilities• Oversee day to day operations of IT infrastructure and support staff• Manage IT budget, reduce unnecessary spending, and optimize third party contracts• Manage vendor relations to provide the best solutions for our company's needs• Initiate system improvement projects including, requirements analysis, milestone management, and stakeholder communications• Provide coaching and training for direct reports to improve technical proficiencies, interpersonal interactions, and business outcomes• Develop best practice strategies and training documents for technicians and end-usersProject highlights- Worked with my team to my team rapidly deployed multiple options to support work-from-home initiatives for employees during the pandemic- Deployed MFA, MDM, Azure ATP, and cloud app security to secure Office 365 and Azure footprint- Migrated critical business workloads to Azure, increasing redundancy and regional availability- Implemented endpoint and network security infrastructure to better detect and protect from security threats- Deployed a new ticketing system to improve communications and ticket tracking- Overhauled automated system alerts to better track and notify technicians of system issues- Developed and implemented SD-WAN infrastructure for a multi-building network to reduce latency and increase stability for critical business apps- Replaced existing Backup Exec with Microsoft Azure Backup Server (MABS) to protect critical infrastructure systems, fully automate data retention and offsite replication- Deployed Office 365 security best practices with additional security constraints to protect and mitigate against inside and outside threats- Migrated NetApp file shares to DFS-N with Azure File Sync to reduce onsite storage and increase disaster recovery options- Assisted departments in deploying Microsoft Teams and Microsoft SharePoint Online to increase collaboration and productivity interdepartmentally

Duties and Responsibilities• Enterprise voice expert, fully certified in advanced ShoreTel voice solutions• Escalation resource for Networking, Server OS, Exchange, and VoIP issues• Executed scoped flat-rate projects for customers• Decreased tickets by working with my team to perform root cause analysis Project highlights- Improved customer experience by deploying VMware environment using HP blade enclosures and HP enterprise switches to support a 1000+ user desktop hosting service- Reduced overall system and migration costs by right-sizing VMs, recovering over 1TB of RAM and 100 vCPUs from RDS cluster- Improved customers network reliability by identifying routing problems in Cisco DMVPN mesh topology- Migrated several customers from on-prem Exchange to Office 365

Duties and Responsibilities• Maintained and managed system operations for 5,000+ clients spanning 70 locations• Supported Helpdesk in troubleshooting and resolving issues as the team lead• Develop strategies to deploy new systems and initiativesProject highlights- Improved client experience by developing a custom Aruba wireless meeting room solution- Expanded site connectivity by developing a clustered Cisco DMVPN solution- Decreased downtime by 28% by unifying solutions and simplifying deployment of new systems- Increased data center efficiencies by redesigning power and cooling systems- Planned and executed new VMware infrastructure to provide system redundancy and server consolidation- Upgraded Exchange 2003 to Exchange 2013 via Microsoft best practice