I commenced my career as a Level 1 Helpdesk Support Technician and subsequently advanced to the position of Level 2 Systems Engineer at Techstream Solutions. In this capacity, I undertake not only technical responsibilities but also oversee IT logistics, including the management of client licensing and asset documentation. This logistical oversight is essential for the coordination of billing and account management. I function as the principal liaison among engineers, accounts, and management, ensuring the facilitation of seamless communication and the efficient execution of operations.•Managing technical solutions with vendors and manufacturers to achieve the best result for clients•Negotiating and developing rapport with high sensitivity clients•Investigating and identifying opportunities to optimise workflows•Configuring and supporting workstations, networking, conference systems and peripherals•Providing excellent technical support for hardware and software across Windows and Mac OS environments.•Onboarding and offboarding employees and their server/cloud access•Managing local infrastructure and cloud services including G-Suite and O365•Maintaining technical documentation and tracking support activities via ticketing systems

In my role as a Geophysicist, I traveled to remote locations across New South Wales and Queensland to conduct geophysical surveys for mining companies. My responsibilities included preparing hardware and software for data acquisition during the day and processing the data at night. I coordinated a team of 4-6 people to maximize efficiency on site. Much of the hardware and software was custom-built, so troubleshooting and repairs required complex problem-solving. The data I collected was used to model the subsurface, and I presented and discussed these models with clients to aid in their consideration of future projects.•Liaising with clients and presenting data•Handling and working with sensitive data•Data processing and formatting logistics reports•Operating proprietary databases and processing programs•Acquisition, migration, quality control, data processing and modelling

• Catalogue, organise and prepare pharmaceuticals for storage• Operated logistics database and associated systems• Management of orders with freight transport• General storekeeping and warehouse maintenance