Aaron Michalski Email & Phone Number

Lombard, Illinois, United States

Lombard, Illinois, United States

• Maintain client retention to achieve monthly recurring revenue(MRR), non-recurring revenue, & procurement metrics• Build and support strong client relationships with providing proper infrastructure recommendations for their network• Manage day-to-day client communication and ongoing relationships as it relates to current, new and upcoming projects• Develop a company’s IT projects to meet adequately all business needs for the customers and are streamlined toward their budget • Work with other internal teams like Solutions Architect team and the Accounting team to capitalize on relationship building projects

Aurora, Illinois, United States

• Greet customers with actively listening to customers’ needs and desires• Strive to deliver a quality guest experience through my service, personality, and food quality• Provide leadership through working with team members and training future team members

Bloomingdale, Illinois

• Greeted customers with actively listening to customers’ needs and desires• Strive to deliver a quality guest experience through my service, personality, and food quality• Provide leadership through working with team members and training future team members• Presented menus and wine sample alike while making recommendations upon request for patrons to provide an authentic steakhouse feel

Oak Brook, Illinois, United States

• Address and respond to dealership/vendor inquiries with a proficient attitude toward customers• Troubleshooting and maintenance of dealerships database management systems like Reynolds & Reynolds or CDK Global• Support dealers/vendors through HomeNet IOL vehicle management system which helps dealers build a great online presence • Configure import/exports for dealerships to distribute anywhere online • Document customer questions and aid via phone and email• Closing upwards to 30 tickets a day• Provide excellent customer satisfaction and professional support for both customers and team members • Detailing support cases and escalating to appropriate teams for further troubleshooting• Check for customer dilemmas and fixes in the HomeNet database with adding new information to the database when and if new problems arise• Data entry implementation with inputting into the necessary support logs

Intern – Help Desk Technician June 2020 - June 2021• Provided both technical/hardware support for end users by remotely, phone support, and by email/tickets alike with tasks such as email connectivity, peripheral equipment, network/VPN connectivity• Assist in Knowledge based article documentation on resolution for future technicians • Executed hardware and software troubleshooting, preservation, and installation as required by supervisors, managers, and end users alike• Manage and create accounts in Active Directory (ADUC, Microsoft O365 Admin)• Password Management for users (ADManager), produce and manage shared mailboxes and distribution lists • Provide information of status of tickets and follow-up information in support tracking system (ServiceNow)• Closing upwards of 30 support tickets a week

Bloomingdale, Illinois

• Greeted customers with actively listening to customers’ needs and desires• Strive to deliver a quality guest experience through my service, personality, and food quality• Provide leadership through working with team members and training future team members

Carol Stream, Illinois

Bachelor Of Science - Bs, Computer Science

Associate Of Applied Science - Aas, Computer Science

Activities and Societies: National Honor Society

Associate In General Studies

Education record