Aaron Murray Email & Phone Number

St. Paul, Minnesota, Us

Own the purchase customer journey for our employee benefits products as well as our employer facing website. • Work closely with analytics and stakeholders to better understand our users.• Partner with UX to reduce friction for our users and improve completion rates.• Coach and mentor other Product owners about the benefits of Product Management.• Encourage organization to move to Product outcomes over projects and initiatives.• Manage backlog and iterative development of initiatives such as security and accessibility requirements. • Lead collaboration across Product teams through bi-weekly meetings and individual coaching.

St. Paul, Minnesota, Us

Grand Rapids, Michigan, Us

Own the development, improvement, and continual support for the RaiseRight App and our customer facing websites with 250k active users generating $500+ million in annual sales.

Work with clients (T-Mobile and Metro by T-Mobile) to build, enhance, and maintain 10 custom digital marketing solutions that support over 40k users per week and fulfill millions of dollars in rewards per quarter. • Worked with key client stakeholders to manage product roadmap for 8 customer-facing applications and 2 internal/client facing applications.• Headed client solutions to align with legal requirements of the California Consumer Privacy Act (CCPA).• Sold business case to client to invest in a re-platform of an existing experience to a more modern tech stack (react.js), improving security and reducing average release cycle.• Launched new employee referral website that generated almost 50k new customers within first month.• Collaborated with client leadership to create meaningful monitors leveraging AWS CloudWatch.• Partnered with T-Mobile and Sprint vendors to gracefully migrate customers following acquisition.• Spearheaded improved security through quarterly penetration testing and regular Veracode scans. • Triaged product support issues and ensured recovery within SLAs followed by remediation and preventative measures. • Mentored less experienced Product Owners to improve story writing and client management skills.• Contributed to the evolution of the delivery organization by learning and leveraging new methods and tools.• Authored functional design documents and internal system/process flows to articulate the intake, validation, and fulfillment of customer submission data.

Toronto, On, Ca

Act as Lead/Nexus Business Analyst for a Nexus Scrum made up for 4 development teams, managing dependencies and facilitating planning meetings. Serve as interim Scrum Master, removing obstacles and leading scrum ceremonies. • Work with Product team to elicit requirements and plan future enhancements that will help improve our customers’ experience and productivity• Collaborate with UX design group to create new customer-centric features and improvements• Mentor less experienced Business Analysts to improve their story writing and requirement elicitation.• Act as Agile champion within team to improve velocity and help team reach their potential• Remove obstacles and barriers to empower teams to accomplish sprint goals

Minneapolis, Minnesota, Us

Worked closely with Product team to deliver advanced new functionality for automotive dealers, allowing them to more successfully reach their customers and increase their revenue. This was a demanding Agile Business Analyst role that required involvement at every stage of a product, including initial design, requirements gathering, development, QA, UAT, training, and product launch.• Utilized collaborative requirements gathering techniques to assist the team in incrementally defining requirements using user stories and cases to increase development understanding of business requests.• Worked as Subject Matter Expert (SME) for Software and Web products to aid the business in troubleshooting and designing new functionality.• Facilitated discussion between product owner, QA, and technical team to improve quality of SDLC process.• Led research on implementation of new Social Media advertising product that is projected to increase company revenue by 30%.

Minneapolis, Minnesota, Us

As a startup competing against large, established companies, this company demanded a lot from my role. My work ranged from very technical requirements documentation to working closely with other startups and a Fortune 10 company.• Conducted market research and analyzed data to better understand our target market.• Maintained Product Backlog and Product Roadmap to increase the functionality available to customers.• Authored business requirements and user stories for Web and Mobile (Android/iOS) products that drove customer engagement and retention.• Implemented technical integration with major Health Insurance carrier allowing customers to purchase products faster and with more accuracy.

St Paul, Mn, Us

Product Owner (2013-2015)This was a new position at Patterson that was created to drive improvements to their ecommerce websites. Working closely with senior leadership we saw a significant increase in daily sales revenue, eventually increasing to over $1 million.• Planned and prioritized future web work with business partners and other stakeholders to increase customer traffic and drive revenue.• Developed business requirements and user stories to improve our customers’ experience.• Served as SME for Pattersonvet.com, MyPatterson.com, and Intravet.com to troubleshoot and advance business needs.Business Systems Analyst II (2012-2013)• Provided tier 3 support for Patterson’s proprietary sales software to ensure customer orders were fulfilled in a timely manner.• Developed business requirements to improve performance.• Served as SME for software and back-end SQL databases to troubleshoot and aid in development of new functionality.