Aaron Narayan Email & Phone Number

Waikato, New Zealand

In my current role as the Corporate Solutions Lead at Waikato Regional Council I am responsible for the Management and oversight of WRC's corporate information systems and associated solution management and support processes.I have a strong understanding of business processes across the corporate footprint, including finance, human resources, payroll, enterprise asset management, supply, property and rating and how these relate to all WRC activities.Sound technical expertise across a range of business solutions (including a large, integrated cloud ERP suite), along with deep technical knowledge and understanding of the organisation context.Excellent collaborative skills is key to my role, covering a broad group of internal stakeholders and external providers. My team is primarily focused on:• Ensuring Cloud Suite and other applications covering WRC's core corporate functions operates effectively• Leading and co-ordinating the activities of a cross-organisational team to form a 'centre of expertise' within WRC and include business owners, subject matter experts, IS Support Services and other Information Services capabilities• Leading WRC's engagement with vendors and other 3rd party service providers concerning the operational support of the platform and opportunities to further leverage the Cloud Suite• Engaging with peers across other organisations using the Cloud Suite and with established user groups, and to seek opportunities for shared capabilities and initiatives.• Awareness and testing of system upgrades and new functionality as appropriate.• Identifying opportunities for process improvements through the utilisation of standard functionality available in corporate systems and technologies.• Working with users to ensure new functionality is available.• Understanding overall corporate systems configuration.• Analysing business requirements, develop functional specs and propose technology-based solutions (where appropriate).

Waikato, New Zealand

As a Senior Business Analyst at Waikato Regional Council (WRC), I was responsible for the planning and delivery of new business solutions and process to internal and external stakeholders. This role supports, coaches and mentors others through the application of best practice knowledge and expertise, and is focused on the improvement of the performance of WRC.Responsibilities • Developing and implementing business focused solutions that meet the requirements of both internal and external stakeholders, with an ongoing focus on process optimisation and alignment with organisational strategy. • Ensuring business requirements for new solutions are assessed, documented and agreed with stakeholders following established best practices.• Undertaking effectiveness reviews, process audits and maturity assessments on business processes and solutions.• Maintaining an ongoing focus on continuous performance improvement..• Participation in project planning, delivery and management, and taking a lead technical specialist role when required.Key Achievements• Streamlined the feedback and complaints process to capture and manage workflows in one system used across the Waikato Regional Council.• Streamlining the enquiries and request for service process and reporting across the organisation to increase service quality and customer satisfaction. • Implementation of the customer model to the organisations strategic IS platform IRIS to meet business needs and best practise data maintenance processes.

Waikato, New Zealand

As a Business Process Expert (BPE) my role involved providing an enterprise link between all areas of LIC business in relation to Business Process integrity, providing leadership in identifying methods and frameworks to achieve continuous improvement and operational maturity. Responsibilities• Applying business architecture principles to identify key business impacts, mitigate potential risks and ensure strategic alignment for new business opportunities. • Developing business impact documents to support the commercial roadmap for new opportunities.• Identifying new methods and frameworks for continuous improvement across the LIC business and supporting the implementation of these. • Identifying opportunities for improvements to business processes, as well as gathering/documenting business requirements, modelling new process flows and supporting change management processes.• Supporting project planning phases and monitoring development milestones. • Facilitating workshops with key parties to ensure alignment across business units when implementing changes.• Engaging with both internal and external stakeholders impacted by new opportunities/process improvements.Key Achievements• Developed extensive experience in the international commercialisation process for LIC’s primary software product. • Played a key role in monitoring development milestones and deliverables for local upgrades to LIC’s primary software product.• Supported strategy development for over 5 new commercial opportunities within LIC.

Waikato, New Zealand

Responsibilities• Providing technical expertise relating to website and digital marketing systems, in support of sales and marketing activities.• Providing analysis and recommendations for improving web/digital/EDM systems.• Contributing to the planning, analysis and implementation of new systems/processes as required.• Managing customer databases and ensuring best practices for maintaining a high quality, engaged customer base.• Liaising with external vendors for new marketing-related developments, which involved translating business requirements to technical specifications and vice versa. • Business case development and presentation of recommendations to management.Key Achievements• Provided recommendations on implementing Google AdSense advertising network, leading to returns of over $200,000 per annum.• Recommended and actioned an email database cleanse, which decreased bounce rates and increased open rates across over 19 million emails sent each month by the Torpedo7 Group.

152 Collins Road, Hamilton

Responsibilities• Gathering and assessing requirements for new IT and/or technology projects. Converting high level business requirements (milestones / epics) into user level stories.• Coordinating and monitoring the integration of new information systems.• Managing the automation of previously manual IT processes.• Analysing existing business processes and recommending improvements for greater efficiency. • Identifying business needs and determining solutions to business problems.• Documenting process improvements and communicating the impact of these to the wider team and higher management.• Applying the agile methodology to the SDLC to produce high quality systems that meet or exceed customer expectations, based on customer requirements.• Provide root cause analysis and problem solving in relation to web/e-commerce issues. • Evaluating and communicating Google Analytics website reporting data across a portfolio of affiliate websites.Key Achievements• Played a key role in assessing processes for dispatched goods, where suggested changes resulted in reducing processing time by 40-50%.• Implemented a KPI monitoring tool and created new KPIs across the business.• Developed a streamlined model for email generation and deployment, which decreased the number of email campaigns sent out incorrectly and past deadlines.

152 Collins Road

Torpedo7 – Website Administrator May 2009 – August 2014 Responsibilities• Working with the business to translate website requirements into suitable documentation for distribution to contractors to provide estimate costs and further software development.• Contributing to planning, creating, testing and deploying functions in website development.• Website IT support and maintenance services provided across the business, key to which was ensuring that customer website queries were responded to in a timely manner.• Website content management across Torpedo7’s portfolio of New Zealand and Australian desktop and mobile sites. Front end development to support creation of custom user interfaces using HTML, JavaScript and jQuery, as well as testing across browsers/devices.• Management of email marketing across the company’s portfolio of websites and evaluating/communicating email reporting data.• Management of customer mailing database, key to which was list analysis and creation of custom e-mailing segments based on inventory sales reporting data.Key Achievements• Developed strong analysis and reporting skills, which were critical to moving into my subsequent roles at Torpedo7.• Developed strong time management skills, which were required to manage competing priorities across 5 distinct websites (Torpedo7, 1-day, 1-daytee, 1-daycellar, 1-dayout).• Developed the ability to work in a fast paced environment and meet deadlines under daily time constraints.

3-month internship as part of a University paper, which involved the investigation of 3 research topics (Supply Chain Management, Adobe Creative Suite tools, Web development) within the business.

Sales rep

New Zealand

Official surveyor

Promotions co-ordinator

Hamilton

Bachelor Of Electronic Commerce (Becom), Majoring In Electronic Commerce Technology, University Of Waikato

Activities and Societies: Waikato Student Union (WSU) The BECom was New Zealand’s first electronic commerce degree, and Waikato Management.

Prince2, Prince2 - Project Management Methodology

PRINCE2 – Foundation - PRojects IN Controlled Environments is a process-based approach for project management, providing an easily.