Aaron Noah Email & Phone Number

Alpharetta, Georgia, United States

Guide clients through resolutions to software access and database errors. Document and escalate cases for further issue investigation and solution creation. Follow up with clients to insure issue solution corrected client side errors. Track common issues to check for widespread platform incidents. Monitor and conform to measures to insure compliance to KPI’s.• Provide technical support to clients across multiple platforms and systems.• Create and track support tickets for each issue with a high level of detail, log all contacts, properly categorize issues, and follow up appropriately.• Research solutions to client questions and provide timely follow-up for unresolved issues.

Gather requirements from team and stakeholders on multiple product divisions. Create project plans and dashboards in Monday.com to accurately track scope, time and budget. Research and evaluate additional project software (Team Gantt, MS Project) to determine optimal solutions.

• Streamlined invoicing for key client, resulting in 70% reduction of billing errors and 30% decrease in net payment terms. • Company recognition for outstanding customer success, May 2018. • Communicated daily with clients on status of projects and worked with technicians to stay within budget and time constraints for each project. • Led clients on design and customizations of vehicle, generated detailed build plans to meet requirements. • Worked with senior management to generate high shareholder loyalty. • Collaborated with marketing team to develop client appreciation/marketing events, and assisted with development of new social media marketing strategies.

Roswell, Ga

• Implemented new process for marketing and promotional sets, reduced setup time by 25%. • Assembled and coordinated new product displays per vendor requirements and conducted weekly inventory control on all retail product categories. • Assisted shop technicians on customer vehicles, unloaded freight truck and stocked store and created detailed shipping manifest for returns truck.• Marketing and business duties included execute monthly and quarterly store arrangements and promotional setups.