Aaron O'Conner Email & Phone Number

Plano, Texas, Us

- Remotely troubleshoot, diagnose and repair communication systems- Configure and program software products for installation and maintenance- Provide leadership role in engineering and problem resolution for more complex products and applications. Train and mentor team members and serve as expert on processes and procedures for technical support personnel- Collaborate with internal organizations to jointly address case resolution- Gather information from manufacturers regarding new product or new application features, upgrades and training- Follow documentation procedures to maintain case informationDay to day includes:- Cisco Security including ISE, Anyconnect, ACS, and VPNs- Cisco Voice including CUCM, UCCX, UCXN, and IM & Presence- Cisco Wireless including WLAN Controllers and standalone APs. - Microsoft Server - VMWare ESX/i- Veeam Backup solution- Barracuda Solutions including Spam firewall, LinkBalancer, Application proxy, Web filter, and Message Archiver.

Managed overall day to day operations for a 1000+ user environment.-Managed CallManager, Unity Connection, on premises Jabber, as well as Contact Center. -Setup new SIP trucks and ensured proper QoS between all branches.-Setup DMVPN between all branch locations in a high availability deployment-Managed 100+ AD Windows server environment. -Managed VMWare Esxi multi host enviroment-Installed, deployed, maintained, Barracuda Spam Firewall, Barracuda Message Archiver, Barracuda Link Balancer, and Barracuda Web filter.

Cape Girardeau, Missouri, Us

Performing technical presentations for customers, partners and prospects. Keeping up-to-date on relevant competitive solutions, products and services. Mentoring level 1 and 2 engineers and provide support on escalated issues. Work with Project Managers as the network resource for new initiatives Provide network expertise to other IT groups on projects Configure, deploy and manage network equipment (routers, switches and firewalls) Work with VMWare products and networkingWork with Veeam backup solutionsWork with Microsoft 2008R2 and 2012R2 server solutions.Work with Cisco Security, voice, video solutionsWork with Barracuda solutions, including HA Link Balancer, Web Filter, Spam Firewall, Message Archiver, and Web Application Firewall.

Cape Girardeau, Missouri, Us

Server as virtual CIO for customers. Duties included - Manage the new client on-boarding process and participate when necessary. - Acted as the main point of contact both to the client within our organization and within our organization to the client.- Deliver monthly and quarterly reports around IT Support in regards to services provided and IT infrastructure health.- Monitored networks with Kaseya and re-mediated issues.

Cape Girardeau, Missouri, Us

Server as team leader for the Manged Services/Helpdesk. Skills and duties included:VMWare products and networkingVeeam backup solutionsMicrosoft 2008R2 and 2012R2 server solutions, as well as Windows XP, and Windows 7 desktops.Cisco Security, voice, video solutionsBarracuda solutions, including HA Link Balancer, Web Filter, Spam Firewall, Message Archiver, and Web Application Firewall.