Aaron Officer Email & Phone Number

Chattanooga, Tennessee, United States

2021 CHATECH Award Winner, Chattanooga Technology Council - IT Team of the Year Develop and implement strategic IT solutions and work with the principal stakeholders on the end-to-end life cycle of functional end-user support projects from inception to completion for a leading health insurance services organization. Manage a three-pronged team of 26 staff, inclusive of an IT Asset Management Team, End User Support team, Executive Support Team (dedicated support for VIP leadership), and a $10 million budget. Provide critical technical leadership and adapt to the employees' evolving needs while supporting 83% of the workforce at home. Participate in the establishment of principles, directions, and standards related to the information system framework to meet stakeholders and business needs.Key Achievements:• Conceptualized and initiated technical growth strategies to accomplish the organization's objectives and upheld responsibility for multiple projects which including the successful deployment of new technologies and equipment.• Spearhead the development and execution of multiple successful infrastructural initiatives including the provision of software, hardware, and IT support to 7500 individuals transitioning from in-office location to remote work.• Facilitated the establishment of policies and procedures to enable effective support and collaboration between the IT Service Desk (Tier 1), End-User Support (Tier 2), issue escalation to Tier 3.

-Managed telephony organization, providing direction and developing cost savings opportunities for corporation.-Developed roadmaps, business cases and return on investment plans, aligning business with overall strategic plan.

Chattanooga, Tennessee, United States

Utilized a strong background in information technology architecture and technical standards to lead and manage strategic projects for the IT organization/unit. Collaborated with other stakeholders on the development and implementation of short and long-term IT objectives and opportunities. Developed roadmaps, business cases, return on investment plans, and aligned business with the overall strategic plan.Key Achievements:• Served as a Subject Matter Expert (SME), made recommendations regarding the development and implementation of applications, and provided direction and cost savings opportunities for the corporation.• Excelled in rapid application development, identified technology needs, and recommended the best available solutions that yielded significant results.

Benton Harbor, Michigan, United States

Provided leadership to all aspects of planning, product development, and operational strategies for a global leader in kitchen and laundry products. Maintained responsibility for the maintenance, operations, and technical support for telephony infrastructure, wireless communications systems, and devices. Ensured the achievement of business objectives and maximized value creation for the company (cost reduction, process improvements, and operational improvements).Key Achievements:• Provided technical leadership to several projects including the implementation of a Telecom Invoice Processing System that showed a spend versus budget and led to the elimination of unnecessary circuits, improved efficiency, and saved $403K in 12 months.• Identified business transformation opportunities and delivered $800K in annual savings by negotiating and implementing global contract with AT&T.

Benton Harbor, Michigan, United States

Facilitated the development of customer interfaces for flexible and effective business intelligence and international data exchange. Hired, trained, and managed a team of five Operations Analysts managing system technical support, maintenance, and availability.Key Achievements:• Designed and built Data Center in Cleveland, TN. Moved International Data Center and Data from Australia to the United States. Consolidated geographically redundant Data Centers. • Designed and implemented Wireless Storefront, Portal Procurement for Mobile Device, improving order system and management of Corporate Wireless Devices and providing holistic view of all corporate wireless devices. • Reduced midrange AS/400 expenditure $1.0M+ by leading project centralizing redundant corporate-wide AS/400 systems to single data center.

Master Of Business Administration - Mba, 3.95 Gpa

Bachelor’S Degree, Business Administration And Management, General