Aaron Ong Email & Phone Number

Singapore

• In addition to working on service design projects, I lead a team of analysts in:
• Analyzing customer (citizen) datasets to distill insights across our target segments and channels
• Developing hypotheses and analytics research projects with business teams (channels)
• Driving the use of data and insights in guiding organization and channel strategy

Singapore

• I lead and coach inter-agency transformation teams in:
• Applying human-centered design thinking methods to conduct user research, and synthesise qualitative data to derive user needs
• Distilling customer and organisation insights into design considerations, principles and documentation to guide the respective channels (Service Centre, Digital Application, Call Centre)
• Envisioning and documenting the to-be experience using design principles, journey maps, and service blueprints

Singapore

• 𝗣𝗶𝗼𝗻𝗲𝗲𝗿𝗶𝗻𝗴 𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗿 (ePlanner) - a geospatial data analytics platform:
• Defined Product Vision 2030, Product Strategy and Roadmap through workshops with key stakeholders and product teams.
• Designed new workflows to formalize and streamline product development process (from project inception to design, user testing, productionizing, and maintenance).
• Led a team of 8 software engineers, 1 UX Designer, and 3 project managers to deliver 10 new data analytics and visualization layers within 6 months. Layers were used by >200 business users (planners) for Draft Master.
• Developed 5-year project roadmap and signed 2 MOUs with the Ministry of Health to develop new data visualization layers and new software to support healthcare services planning.𝗖𝗮𝗽𝗮𝗯𝗶𝗹𝗶𝘁𝘆 𝗕𝘂𝗶𝗹𝗱𝗶𝗻𝗴 𝗟𝗲𝗮𝗱 (Data Science &.
• Reviewed and redesigned URA's data analytics training curriculum (under the Planner's Competency Roadmap) to keep up with changing operating context (e.g. incorporating latest tools, new ML/AI concepts)

Singapore

• 𝗟𝗮𝗻𝗱 𝗨𝘀𝗲 𝗣𝗹𝗮𝗻𝗻𝗶𝗻𝗴 𝗮𝗻𝗱 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝘆 𝗳𝗼𝗿 𝗙𝗼𝗿𝗲𝗶𝗴𝗻 𝗪𝗼𝗿𝗸𝗲𝗿 𝗗𝗼𝗿𝗺𝗶𝘁𝗼𝗿𝗶𝗲𝘀 (Covid-19 Crisis Response)
• Co-led the assembly and identification of 100+ sites islandwide for new dormitories and facilities in the immediate and medium term, to support national Covid-19 decantment efforts
• Led the development of a digital reference layer of dormitory sites under study, to facilitate whole-of-government Covid-19 planning and operations among infrastructure agenciesAwarded:
• Pingat Kepujian (Commendation Medal)
• URA Made-a-Difference Award 2021: Coordination of Covid-19 Facilities
• Minister for Manpower Award 2021 (Agility)

Singapore

• 𝗟𝗮𝗻𝗱 𝗨𝘀𝗲 𝗣𝗼𝗹𝗶𝗰𝘆 𝗮𝗻𝗱 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝘆 (Social, Healthcare and Community Facilities):
• Co-led a multi-agency (15+ agencies) effort to digitalise, review, and transform the approach for planning social, community, healthcare, and sports facilities.
• Led the design and implementation of new digital tools and layers to facilitate inter-government consultations on development plans, including onboarding over 200+ users from 10+ agencies.𝗗𝗶𝘀𝘁𝗿𝗶𝗰𝘁 𝗠𝗮𝘀𝘁𝗲𝗿 𝗣𝗹𝗮𝗻𝗻𝗶𝗻𝗴.
• Reviewed and strategic mid-term (10-15 years) land use plans;
• Prepared detailed local area plans, focusing on optimising and integrating land uses to create a quality built environment, and guided inter-agency efforts to realise these plans;
• Processed day-to-day planning application cases;

Ithaca, New York Area

• Teaching Assistant (Graduate Level) for both EDUC 2610 and EDUC 4980 for Fall 2016 and Spring 2017
• Developed weekly practicum sessions and activities
• Coached four undergraduate dialogue facilitators in planning weekly dialogue sessions (content and process), managing conflict in the classroom, understanding prejudice and discrimination, and designing activities to.
• Graded students' assignments and final papers (EDUC 2610 and EDUC 4980)

Bachelor Of Science (Honours), City/Urban, Community And Regional Planning, 4.0

- Rawlings Cornell Presidential Research Scholar (Research in Environmental Psychology) - College of AAP Academic Achievement Award (Top.

Nus High School Diploma (Distinction)