Monitor and troubleshoot UPMC corporate network Developed Python programs which helped standardize configurations and deploy new services quickly across the UPMC Enterprise Created standardized processes for new Python team, including version control processes Enhanced leadership experience by training others inside of the NOC Improved troubleshooting skills and knowledge by working on projects when available

Keeping Pace Technology. • Provide custom built computer systems. • Perform troubleshooting, repair, virus removal, data recover, installation, networking and training to various individuals and businesses.• Demonstrated initiative by starting and managing a small business focused on computer services• Maintain a loyal customer base as a result of positive client referrals and experiences• Perform troubleshooting, repair, virus removal, data recovery, installation, and networking

• Worked inside of NOC utilizing network monitoring tools • Troubleshooted tickets submitted to NOC - examples including remote user slowness - circuit errors, routing issues, analyzing packet captures, IPsec, and TCP/IP.•Became familiar with the following network devices: •Cisco 1900 series routers - and most series Cisco switches including Nexus 7000, •Alcatel-Lucent IPD equpiment: including XRS 7950, 7750-SR7, and other 7000 series routers •Alcatel-Lucent OmniSwitch 6000 •Leading project to upgrade 400 remote location's router IOS•Gained experience in enterprise WLAN configuration with Cisco/Alcatel-Lucent WLCs including Airwave manager

• Completed and implemented a summer project which introduced iPads and educational apps to 200 teachers in the district.• Trained teachers and support staff how to operate the iPad as well as how to utilize educational apps during classroom instruction• Improved communication skills as a result of working with the staff to troubleshoot hardware, software and networking issues • Worked as part of a team to perform network and client upgrades and installation to both elementary and high school buildings • Developed PowerShell skills for scripting and folder creation• Used imaging software to enroll Windows 7 into school district • Assisted implement iOS to all new iPads in building. • Assisted with network/server upgrades• Created PowerShell Scripts to assist student account creation and folder creation• Wrote support documents for applications used in the District• Preformed help desk requests, ranging from school administrators to classroom equipmentWorked during summers of 2011 - 2013

• Gained communication skills through interactions with customers on phone and in person• Worked independently to complete a contracted project which involved building, configuring, delivering and setting up 150 computers to an area school districtWorked in summers of 2009 - 2010