Aaron Palermo Email & Phone Number

Round Rock, Tx, Us

Texas, United States

I oversee the adjustment and administration of property damage claims, personally handling complex cases. In my role as Quality Lead for the South Central Zone, I drive quality enhancement through calibration sessions, develop job aids, and contribute to training programs. I leverage tools like ClaimXperience, Hover, and NearMap to boost claims processing efficiency. My initiatives include developing an automated report for optimal resource and volume management across Texas offices and realigning territories for increased efficiency. I led the pilot and Texas-wide implementation of a Full-Service water program with Accuserve, and volunteered to head the catastrophe team for California weather losses, demonstrating crisis management skills. Additionally, I've designed and implemented a new hire development path, focusing on coaching for complex claims to ensure a seamless transition into field roles.

Austin, Texas

In this role, I evaluated Claims Representative performance by analyzing case statistics and office activities, streamlining various processes to enhance efficiency. I fostered collaboration between Claims and Marketing through agent training and active participation in departmental meetings, while managing team expense accounts. I built and maintained key relationships with specialists for efficient and professional claim handling, including a 3-week virtual deployment during the Texas Freeze of 2021 to manage Commercial Property mid-loss claims. Additionally, I co-led the West Zone Quality Team, working closely with data analytics partners to identify and resolve EDI error trends, and restructured assignment groups, resulting in improved claim distribution equity and operational effectiveness.

Austin, Tx

As a lead consultant to Commercial Property territory managers, I focused on enhancing accuracy, efficiency, and customer experience. I built trust and established strong rapport with team leaders, effectively leading calibration meetings, action plan training, and quality philosophy discussions. This fostered a cohesive and skilled team environment. Collaboratively working with managers and directors, I identified opportunities for improvement, contributing significantly to the business line's quality results. My role involved conducting in-depth data analysis and trend identification, creating benchmark reports that offered valuable insights for the executive leadership team's strategic decision-making.

Central And South Texas

During this tenure, I managed innovation projects exploring aerial imagery opportunities to help reduce injury liability and elevate virtual handling accuracy. I was also responsible for executing investigation and evaluation of complicated coverage issues. During this role, I worked alongside policyholder, agency force, commercial underwriting, and regional Loss Control to ensure seamless coordination of risk selection, loss control management techniques, and the intent of policy coverages. Additionally, I served as a backup in supervisory duties when management was absent with a focus on training new representatives and agents.

National

In this role, I was recognized as a Legendary Performer due to expertise in claims management and efficiency, including closing 9.3 claims per day during Hurricane Ike.Auto damage catastrophe response team member responding to events across the country.

Texas

Auto damage catastrophe response team member throughout Texas.

Houston, Texas Area

Proactively investigate, confirm coverage, establish damages, and negotiate settlement of Auto losses including Fire, Theft, and Vandalism claims, which include losses with coverage and liability issues requiring in-depth investigation and analytical skills. Maintain ownership of claim through resolution of all exposure. Serve as the primary point of contact for customers throughout the claims process. Communicate and collaborate with other claim specialists to facilitate claim resolution for customer.