Aaron Perry Email & Phone Number

Responsible for the oversight and management of the operations and personnel for ensuring the safe and efficient sortation of packages through the facility, minimizing operational costs and maximizing operational quality, including the movement, tracking and administration of trailers.• Utilize key metrics for the determination of opportunities for improvement and executes action plans to achieve results (e.g., Processing Productivity, Scanning Accuracy, Efficiency, etc.)• Analyzes operational performance through direct observation, interpretation of reports and collaboration with others• Investigates, resolves and/or escalates customer service issues, as appropriate• Excellent verbal and written communication skills• Experience and understanding of warehouse, sortation, transportation, order fulfillment environments

Northwood, Ohio, United States

Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer• Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues • Compiles data and provides various regular reports to management for review and determination• Researches missing packages to understand the root cause of scanning failures within the network and compiles information on disputed deliveries for management review• Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day

Norfolk, Virginia, United States

Responsible for recordkeeping and inventory for over 1.17 million different parts for the U.S. Whidbey Island dock landing ship (Little Creek, Virginia). Estimated value of the entire inventory was over $10 million dollars. • Collected, monitored, and evaluated requirements to achieve on-time delivery and fill rates• Provided in-depth requisition review for the various departments • Provided detailed monthly departmental reports and updates to senior management• Verified records for accuracy and budget• Resolved customer issues, questions, and complaints.