Aaron Perry Email & Phone Number

• Responsible for the oversight and management of the operations and personnel for ensuring the safe and efficient sortation of packages through the facility, minimizing operational costs and maximizing operational.
• Utilize key metrics for the determination of opportunities for improvement and executes action plans to achieve results (e.g., Processing Productivity, Scanning Accuracy, Efficiency, etc.)
• Analyzes operational performance through direct observation, interpretation of reports and collaboration with others
• Investigates, resolves and/or escalates customer service issues, as appropriate
• Excellent verbal and written communication skills
• Experience and understanding of warehouse, sortation, transportation, order fulfillment environments

Northwood, Ohio, United States

• Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer
• Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues
• Compiles data and provides various regular reports to management for review and determination
• Researches missing packages to understand the root cause of scanning failures within the network and compiles information on disputed deliveries for management review
• Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day

Norfolk, Virginia, United States

• Responsible for recordkeeping and inventory for over 1.17 million different parts for the U.S. Whidbey Island dock landing ship (Little Creek, Virginia). Estimated value of the entire inventory was over $10 million.
• Collected, monitored, and evaluated requirements to achieve on-time delivery and fill rates
• Provided in-depth requisition review for the various departments
• Provided detailed monthly departmental reports and updates to senior management
• Verified records for accuracy and budget
• Resolved customer issues, questions, and complaints.