Aaron Pitt Email & Phone Number

Washington D.C. Metro Area

Ensures the safety and soundness of Multifamily's business practices by assessing Multifamily's risk and facilitating its compliance with corporate and regulatory requirements. • Regulatory Activities ○ Manages all regulatory interactions, exams, inquiries, submissions, ongoing monitoring, issues remediation, Directives, and Advisory Bulletins; and responds to all Office of the Inspector General investigations and Congressional inquiries. • Risk Governance ○ Performs all risk assessments, risk and control self-assessments, and process mapping; and manages all third parties, issues remediation, operational incidents, and trend reporting.• Guide○ Edits and prepares all Multifamily Selling and Servicing Guide publications (e.g. Guide Updates, Lender Memos, AllRegs, and CLASS) • Governance ○ Manges all policies, procedures, standards, and records. • Delegation of Authority (DoA) ○ Manages all DoA letters, Matrices, interpretations, decision reviews, and violation reporting. • Lender Contracts and Forms Manages the inventory of Lender Contracts and Forms.

Plano, Tx

Partnered with Account Executives, Department Managers, and Legal/Compliance partners to implement new processes and controls; ensured compliance to State, Federal, and Investor regulations; maximized process management skills, including Business Process Mapping, SLQ2CQ (Six Sigma, Lean).•Decrease Customer complaints and Control failures by partnering with Legal and Compliance to create effective remediation plans that solves for failed Regulatory requirements•Manage remediation plans for control failures that impacted over 50k customers with financial impacts greater than $250k requiring constant communication with senor leaders and legal partners. •Streamlined Business Risk intake process by using trending reporting which outlined the cadence and originations of risk failures, ensuring Capital One’s internal customers have robust documented process to submit self-identified risk and control breaches. •Successfully remediated risk and control failures with a 95+% Quality Rating prior to any additional company or media risk, preventing unnecessary escalations to Capital One’s Board of Directors.

Plano, Tx

Oversaw Audit Remediation related to State, Federal, and Investor Requirements (CFPB, SQR-FNMA, OCC, Fannie Mae, Freddie Mac); assisted with execution, remediation and closure of risk issues and events. Partnered with core servicing business leaders (Foreclosure, Bankruptcy, Special Loans, Core Servicing, Hazard and Flood Insurance) to develop strong cross-functional processes. •Managed Audit Remediation related to State, Federal and Investor Requirements (CFPB, SQR-FNMA, OCC, Fannie Mae, Freddie Mac); assisted with execution, remediation and closure of risk issues and events; using process management skills, including Business Process Mapping, SLQ2CQ (6-Sigma, Lean).•Partnered with Account Executives and Department Managers as a Single Point of Contact for Home Loans CFPB Audit; resulting in an adequate rating with no repeat findings. •Subject Matter Expert for Mortgage Servicing processes which enhanced Policies & Procedures, and Training Programs that increased both effectiveness and efficiency of operations.•Partnered with core servicing business leaders (Foreclosure, Bankruptcy, Special Loans, Core Servicing, Hazard and Flood Insurance) to develop strong cross-functional processes.

Plano, Tx

Directed a GSE (Fannie Mae/Freddie Mac/FHA) Team with Single Point of Contact and Loss Mitigation Specialist, driving over 50% of Home Loans Servicing scorecard. Implemented, reviewed, and approved policies and procedures for CFPB, GSE, FHA, Securitized, and Bank Owned portfolio requirements. •Responsible for implementing, reviewing and approving department policies and procedures as considered necessary for CFPB, GSE, FHA, Securitized, and Bank Owned portfolio requirements. •Awarded Capital One’s Circle of Excellence award for leading Capital One Home Loan Servicing to a 4-star Servicer rating with Fannie Mae. •Responsible for communicating performance plans, accomplishments, process/status, risk issues to all key stakeholders and front-line staff of 50+.

Irving, Tx

Guided more than 75 full-time employees with oversight of the Solicitations and Single Point of Contact for Loss Mitigation retention options. Coached and counselled associates for optimal production through targeted action plans.•Single Point of Contact for Vendor Management related to our Default Servicing Team ensuring training and compliance with State/Federal requirements were met by traveling monthly to outsourcing vendors. •Established Department Metrics to drive performance in preparation for new acquisitions that were set to increased overall company revenue. •Created exception reporting requirements to identify accounts with illogical conditions which allowed proactive account status corrections. •Implemented, reviewed and approved department policies and procedures as considered necessary for Fannie Mae/Freddie Mac Servicer alignment agreement.

Dallas/Fort Worth Area

Led over 20 full-time employees in Solicitations; Single Point of Contact for Loss Mitigation retention options. Collaborated with department AVP in meeting monthly deadlines, including incentive payouts and load-balancing queue assignments, training materials for extension processes, modifications, and new systems. •Improved Quality Assurance results from 78% to 95% over a 6-month period by creating new training material and implementing controls for the entire department.•Assisted department AVP in meeting monthly deadlines, including bonus payout and queue assignments, training materials for extension processes, Modifications and new systems. •Scheduled and supervised of 20 or more default associates handing account delinquency balances of 180 days plus past due.•Created and implemented monthly strategies to decrease delinquency for loans up to 180 days due.