● Managed 40+ employees, location with over $1Mil in annual sales● Hired/fired, trained/promoted/recruited staff● Audited P&L, including payroll, inventory, sales, comps, deposits, overtime using Excel● Analyzed inventory needs and managed costs accounting for dynamic conditions● Presented financials in monthly management meetings at franchise office● Primarily responsible for handling customer complaints and retaining customers● Assessed conditions and adapted staffing, inventory and management for emergenciesTechnical Support● Troubleshooted network/PC/POS issues for local market● Researched and designed in-house PCI compliance program for 40+ franchise locations● Assembled office PC, installed relevant software and integrated into network