• Oversees day-to-day operations and staff management• Facilitates community collaborations to expand program offerings; partners include: National Football League, Dallas Cowboys, Tarrant County College, Arlington ISD, and local recreational organizations such as Theatre Arlington and Lone Star Institute of Taekwondo• Works with community leaders and donors as part of the Youth Education Town Advisory Committee• Ensures that all youth programs comply with state licensing requirements, as well as organizational risk management policies• Increased program service fee revenue from 2014 to 2015 by more than 11 times, with continued growth in 2016• Grew program membership from 2014 to 2015 with 253% increase in Summer Day Camp enrollment and 50% increase in After School Program enrollment• Established new YET citizen monthly membership program

• Planned, developed, and implemented Boys & Girls Club programming, focusing on: Academic Success, Healthy Lifestyles, and Good Character and Citizenship; Supervised After School and Summer Day Camp programs utilizing BGCA national initiatives and Salvation Army character-building programs• Increased Club membership from startup (0) in 2013 to more than 160 in 2014• Worked closely with the Advisory Council to implement action plans, organize and execute fundraising events, increase community awareness, and cultivate volunteers; Met regularly with the Program Committee for planning and reporting• Formed strategic partnerships in the community with Irving ISD, Irving/Las Colinas Rotary, YMCA, North Lake Community College, Dallas Baptist Univ., and others• Collaborated with other area Salvation Army Boys & Girls Club leaders to enhance program offerings Dallas/Ft. Worth Metroplex-wide• Oversaw a five-month total remodel of the Club to ensure suitability for youth needs; Facilitated Club relocation off-site, while sustaining growth during the renovations• Managed the Club's annual budget of more than $250,000• Tracked and reported on Club member progress toward established goals• Trained employees on Salvation Army policies and procedures, youth development strategies, and child abuse prevention

• Trained new employees on curriculum, policies, public speaking, and cultural sensitivity (training was for 12-14 days and was held once every two months)• Served as a member of the Academic Council, which revised organizational policy, reviewed deviations from policy, mediated conflict, and took disciplinary action • Worked closely with Korean administration (Treasury, Human Resources, Planning, International Affairs and Immigration departments) in order to improve overall institute performance and employee satisfaction• Led nationwide coordinator meetings for branch managers (every two months)• Placed new, and relocated current, employees at more than 40 branch institutes in order to meet staffing needs at the local level (every two months)• Communicated daily with foreign branch coordinators, as well as Korean branch directors, to answer questions, resolve problems, and improve operations• Continued handling the responsibilities of the Adult Program Field Supervisor

• Travelled nationwide for teacher observation, evaluation, feedback, and retraining• Aided employees in adapting to an unfamiliar cultural environment through cultural training, support, and follow-up• Was responsible for conflict resolution between foreign employees and Korean staff, travelling to local branches when necessary• Planned four national events annually for students, teachers, and staff. Attendance ranged from 200 to 1000 people. Event coordination included arranging housing for attendees, organizing seminars and activities, and scheduling guest speakers.• Improved teaching resources including teaching manuals and training videos• Delivered motivational presentations to audiences throughout the country

• Managed a diverse staff of different ages and cultural backgrounds• Worked closely with Korean staff in preparation for class and programs• Matched the skill sets of staff members to institute projects• Mediated disagreements between staff and students• Adapted curriculum and teaching to meet the varied skill levels of students• Led small-group discussions and study groups• Taught 6-8 hours of conversational English classes per day

Responsible for the development and management of my own lawn maintenance service since age 15. The business was fully operational between March and November. Financial rewards far exceeded what I could have earned in a typical part-time or summer job. Responsibilities included investment in and maintenance of equipment, customer service and retention, marketing, and profitability tracking.• Invested in and maintained equipment sufficient for operations• Coordinated advertising and marketing activities• Ensured a high degree of customer satisfaction and retention• Employed others to assist in operations and advertising• Re-invested earnings into the business to encourage expansion

Audited the financial statements of non-profit organizations, including church conferences. Responsibilities included audit work paper preparation and completion, financial statement review, schedule development, and staff support.• Audited Cash, Accounts Payable, Accounts Receivable, and other accounts• Advised clients on necessary adjustments• Prepared and completed work papers in CaseWare Auditing software program• Projects were located in Texas, Kansas, and Tennessee

Worked in a call-center environment to increase attendance at the Lifestyle Center of America. Responsibilities included marketing strategy development, customer research and relations, and project management.• Assisted in development of marketing materials and promotional program for a health and wellness center under contract with SNI• Fielded incoming calls, answered questions, conducted surveys• Placed follow-up calls with potential clients and alumni• Tracked results data and customer service performance• Coordinated promotional program to foster repeat business