Contract Renewal Management: Im responsible for tracking contract expiration dates, proactively contacting clients, and managing the renewal process. This involves reviewing and understanding client contracts and negotiating terms and conditions for renewal.Licensing Compliance: I ensure that the client's software and hardware licenses are up-to-date and compliant with legal and vendor requirements. This involves tracking licenses, monitoring usage, and coordinating license renewals with clients and vendors.Client Relationship Management: I maintain strong working relationships with clients and act as a primary point of contact for any contract and licensing-related queries or issues. I may work closely with sales and account management teams to provide support during the renewal process.Upselling and Cross-selling: While managing the renewal process, I will identify opportunities to upsell additional services, upgrades, or new products to clients. also collaborate with the sales team to develop and present these recommendations to clients, aiming to increase client satisfaction and revenue.Documentation and Reporting: I maintain accurate records of contract and license agreements, update internal databases and systems, and generate reports related to contract renewals, expirations, and revenue projections. Such documentation helps in providing timely insights and analysis to the management team.Market and Industry Knowledge: I also stay updated with the latest trends, updates, and best practices in IT computer services. also have knowledge of relevant software, hardware, and licensing solutions to provide accurate information and recommendations to clients.Customer Retention: A primary objective of this role is to retain existing clients and minimize churn. I aim to deliver exceptional customer service, engaging with clients proactively to address any concerns and facilitate a seamless renewal process.

FIXED TERM CONTRACT- (360 Recruitment)Understanding client requirements: Consult with clients to determine their specific hiring needs, including job responsibilities, qualifications, and company culture. Sourcing and attracting candidates: Use various methods to source potential candidates, such as online job boards, social media platforms, networking events, and referrals. Advertise job openings and promote the company's brand to attract qualified candidates. Screening and interviewing candidates: Review resumes and applications to shortlist candidates for further evaluation. Conduct interviews using various techniques, such as face-to-face meetings, phone interviews, and video calls. Assess candidates' skills, experience, and cultural fit. Candidate management: Build relationships with candidates to understand their career aspirations and preferences. Provide guidance and advice to candidates throughout the recruitment process. Maintain regular communication to ensure the candidate feels supported and informed. Client management: Serve as a trusted advisor to clients by understanding their hiring needs and industry trends. Present shortlisted candidates, coordinate and schedule interviews, and gather feedback from clients. Negotiate and finalize job offers on behalf of clients. Administrative tasks: Update and maintain applicant tracking systems and databases to ensure accurate and up-to-date candidate information. Prepare regular activity reports and performance metrics. Ensure compliance with legal requirements and company policies. Market research: Stay up-to-date with market trends, competitor intelligence, and changes in recruitment practices. Share insights with clients to improve their recruitment strategies.

Developing and implementing sales strategies: I analyze market trends, competition, and customer needs to develop effective sales strategies. I set sales goals and objectives to drive revenue growth. Building and managing client relationships: I establish and nurture relationships with potential and existing clients.Also engage in regular communication and provide excellent customer service to address their needs and concerns. Acquiring new customers: I identify potential customers and develop strategies to generate leads. I participate in sales meetings, to connect with prospects and convert them into customers. Conducting sales presentations and negotiations: I deliver persuasive sales negotiate terms and prices with clients. With this I highlight the value of products or services and address any objections or concerns raised by potential customers. Monitoring sales performance: I analyze sales data, track performance metrics, and prepare reports to identify areas of improvement. Also provide feedback to the sales team and implement strategies to meet or exceed sales targets. Training and mentoring junior sales representatives: I provide guidance and support to junior sales agents, assisting them in achieving their sales goals. By offering training sessions to enhance their product knowledge and sales skills. Staying up-to-date with industry trends: I keep track of industry developments, market trends, and competitor activities. continuously update my product knowledge and adapt sales strategies accordingly.

Operations Management: I am responsible for the day-to-day operations of the branch, ensuring smooth functioning and efficient use of resources. This includes overseeing staff schedules, managing customer service, and addressing any operational issues or challenges that arise. Sales and Business Development: play a crucial role in driving sales and achieving business targets. I develop and implement sales strategies, monitor sales performance, and identify opportunities to grow revenue and profitability. This may involve building relationships with customers, managing key accounts, and conducting market research. 3. Team Leadership and Management:  I am responsible for managing and leading the branch team. This includes recruiting, training, and developing employees, setting performance goals, providing feedback and coaching, and resolving any personnel issues or conflicts. I also foster a positive and motivating work environment to ensure team cohesion and high performance. Financial Management: I am responsible for managing the financial performance of the branch, including budgeting, financial planning, and expense control. I analyze financial reports, monitor revenue and expenses, and take actions to improve profitability and operational efficiency. Customer Relationship Management: I always played a vital role in maintaining and building relationships with customers. I also may meet with key clients, handle complaints or escalated issues, and ensure high levels of customer satisfaction. identify customer needs and provide input for product or service improvements. Compliance and Risk Management: ensure that the branch operates in compliance with relevant laws, regulations, and company policies. They also manage and mitigate operational risks, implement security measures, and maintain proper documentation and record-keeping. Communication and Collaboration: as a branch manager I act as a liaison between the branch or headquarters.

The Trading Manager role at Sainsbury's is a senior position within the organization responsible for managing the trading and commercial activities of a specific department or product category. Sales and Profitability: Develop and implement strategies to drive sales and maximize profitability for the assigned department or category. This includes setting financial targets, monitoring performance, and taking appropriate action to achieve targets. Range and Assortment Planning: Identify and determine the product range and assortment for the assigned department or category based on customer preferences, market trends, and competitive analysis. Ensure the range meets customer needs while optimizing sales and margin targets. Supplier Management: Build and maintain strong relationships with suppliers, negotiate terms and conditions, including pricing, promotions, and supply agreements. Regularly review supplier performance and address any issues or opportunities. Pricing and Promotions: Set pricing strategies, analyze market and competitor pricing, and make pricing recommendations to drive customer value and competitiveness. Plan and execute promotional activities, collaborating with marketing and advertising teams. Merchandising and Stock Management: Develop and implement effective merchandising strategies that optimize customer experience and drive sales. Monitor stock levels, ensure accurate forecasting, and manage availability to meet customer demand. Cross-functional Collaboration: Work closely with various internal teams, including finance, marketing, supply chain, and operations, to align strategies, share insights, and drive a cohesive approach to business growth. Market Analysis and Trends: Conduct regular market analysis, monitor industry trends, and stay informed about customer preferences and changing consumer behavior. Use this information to identify opportunities, mitigate risks, and adapt strategies.

As a Service Manager at Asda, I oversee the delivery of exceptional customer service across all departments, including checkout, customer service, and cash handling.I lead a team of dedicated associates, providing guidance, support, and training to ensure that our customers receive the highest level of service at all times. Additionally, I monitor and improve key performance metrics, such as wait times and customer satisfaction scores. I leverage my experience to effectively manage and lead my team useing the skills I was shown and took away from Asda Academy but also my colleagues, i always focused on training myself to lead and motivate my team with a commitment to excellence. This fascinating role allowed me to strive for customer satisfaction and drive results continuously. Joining Asda at a young age and growing with the company allowed me to take the following steps in my career.

Manage transactions with customers using cash registersScan goods and ensure pricing is accurateCollect payments whether in cash or creditIssue receipts, refunds, change or ticketsRedeem stamps and coupons.Cross-sell products and introduce new ones.Resolve customer complaints, guide them and provide relevant information.Assisting in keeping the lobby and other public areas clean and tidy.Helping housekeeping, restaurant and banqueting staff to set up rooms or move furniture.Handling certain reception duties.Ensuring the safety of guests by, for instance, placing and removing signage that indicates wet floors or paint.