Accomplished Leader with 21 years of successful Executive experience in Sales and Servicing, Retail Branch Operations, Centralized Operations, coaching and development. Dedicated Senior Banking Executive with a demonstrated commitment to strengthening organizations through operational excellence, high-performance team building, and leadership of strategic initiatives. Specialized expertise in Leadership Development, Strategic Growth Initiatives and Mentorship to advance organizational objectives, enhance productivity and quality, and enable all employees to contribute in increasingly effective ways. Recognized as a transformational leader who is committed to creating a culture of engagement, delivering multimillion-dollar operational cost savings, profitability and driving business process optimization. Operational Excellence: Record of success directing operations initiatives encompassing quality assurance, market growth, product implementation, enterprise performance, leadership development, organizational culture, and customer experienceGrowth-Minded Leadership: Reputation as a change agent and thought leader, driving business development, facilitating complex acquisitions, and directing operational turnarounds for commercial banking and financial services organizationsTransformational Leadership: Committed to building high-performance leadership teams and guiding individuals to achieve career advancement through professional mentorship, coaching, and active employee engagementOperational Efficiency: Elicited business needs and deployed technology solutions which automated straight through process end to end digital solutions through the back-office processes at Midland States Bank and created the business automation/Operational Excellence strategy to optimize existing systems in previous roles