• Worked the Help Desk providing Windows, Mac, Mobile support, by diagnosing, troubleshooting, and resolving client issues with hardware maintenance, installations, and upgrades.• Repair or resolve a wide variety of technology-related issues and confer with or escalate problems to vendors, contractors, or others in the university to assure that resolution is reached. • Coordinated and maintain effective technology communications with students, faculty, staff, other ASU technology specialists, and technology services.• Managed learning technology for a multinational educational institute’s faculty and staff with Canvas, Zoom, Slack, Office, and AMX systems. • Evaluate and repair critical system control errors based on the NIST protocols using security reports from University Security Team.• Conducted security training for university faculty and staff to include presentations, office posts, and email follow-ups.• Mentor, train, plan, schedule and assist students, faculty, and staff responsible for driving various technology services within the university to include management of student technology support staff.

• Supervised 20 personnel, provided ongoing coaching, training, and evaluations as office manager• Served as Equipment manager, led installation, upgraded, and maintenance of 1,000 pieces of hardware during tech refresh • Assisted with launching a new startup program working closely with personnel to perform suitability reviews by learning and implementing protocols and engaging client awareness.• Installed VMWare and created multiple VMs and installed Windows Server 20016 R2 and Windows 10 64bit configured to participate within network requirements.• Partnered with Infrastructure and Security Team to accomplish projects or sensitive trouble calls supporting the department.• Deployed local and wide area network infrastructure, wireless access points or controls, and VoIP integrated solutions.• Assisted Network Engineers in the deployment, configuration, and Maintenance of ongoing technology projects.• Worked the Help Desk providing PC and Mobile support, diagnosing, troubleshooting, and resolving client issues with hardware maintenance, installations, and upgrades.

• Provided customer service to 1,100 military occupants while attaining the Best Facility Award of the Year for 2015.• Coordinated the hiring of contractors for facility repairs and upgrades and oversaw work completion on time/on budget.• Applied a meticulous attention to detail and service requirements that led to 30% increase in customer satisfaction• Improved production rates, reduced down times, and generated significant savings through inventory cost reductions.• Effectively managed capital project budgets and $80,000 monthly payroll including managing staff work schedules.• Maintained facility budges for procurement of parts and machinery, repairs, maintenance, and approved contracts.• Oversaw installation of $2.5M in capital equipment from shipment to complete setup and served as contractor liaison.• Improved productivity through delivering reliable service, equipment• Improvements, and standards of quality and safety.

• Worked as the Maintenance Load Crew Lead, scheduled all maintenance tasks, and provided aircraft documentation.• Loaded and unloaded nuclear and nonnuclear munitions, explosives, and propellant devices on 23 $15M aircraft.• Managed, installed, and maintained aircraft bomb, rocket, and missile launch, suspension, and monitor systems.• Supervised 2 load crew members in all armament duties on 24 assigned F-16 C/D aircraft valued at $600M.• Examined aircraft guns for defects as well as performed armament systems maintenance or repair functions.• Loaded, unloaded, and positioned munitions on aircraft as well as handled related munitions loading and test equipment.• Inspected, repaired, and maintained aircraft release and launch systems, aircraft guns, and all related equipment.• Installed, maintained, inspected, troubleshot, repaired, and modified aircraft weapons suspension and gun systems.• Loaded or unloaded missiles, practice, general purpose, or guided bombs, ammunition, and defensive countermeasures.