I am an accomplished and passionate lean thinker specializing in leading the big, strategic initiatives that drive value and transform customer experience. Skilled in program management, quality management, and operational excellence. I facilitate sustainable performance breakthroughs in complex, matrixed, global business environments through authentic and transparent collaboration. My teams have driven over $50 million in verified savings and new business. As a program manager, I directed the development and deployment of GDPR-compliant customer support software to 26 country organizations. I've led the integration of three business acquisitions and creation of a novel customer-change-management service for clinical lab managers going through automation projects. I manage diverse teams of business professionals, leaders, scientists, and front-line staff in achieving great things!Leadership Core Competencies: • Authentic Servant Leader • Change Catalyst• Continuous Improvement Champion• FDA/ISO Quality & Compliance Expert• Operating Strategy Development & Deployment• Gifted Facilitator• Project Manager• Dedicated People Developer• Professional Lean Educator