Aaron Rollins Email & Phone Number

Rochelle Park, New Jersey, US

Responsible for developing and delivering internal and customer training across enterprise, including over 10K individuals, administrators and executives.Project leader and principal architect for company-wide, fully remote leadership development program that includes two paths: management essentials and executive strategic leadership. Included.

South Jordan, UT, US

• Led 25-person training, coaching and quality division supporting internal stakeholders including 600+ employees in call center, data entry, and invoice processing teams in two Utah locations and two offshore.
• Reduced new hire time to proficiency from 5 months to 3 through implementing scenario-based new hire curriculum.
• Designed competency-based leadership development program for front-line through executive leaders.
• Collaborated with product development and IT teams on release of new processing system.
• Researched LMS and knowledge base platforms.
• Led and organized initiative to train newly launched call center in Manila, Philippines.

South Jordan, UT, US

• Managed and developed team of training, instructional design, and coaching specialists during period of rapid growth. Collaborated with quality team to determine error trends and develop training to address issues.
• Created corporate university from the ground up, including development, marketing, delivery and ongoing support.
• Produced multiple short course curriculums including 14-module agent skills course and 9-module leadership development track for 450+ employees and leaders.
• Partnered with VP of HR on organizational development initiative—developed and delivered training to 160 managers worldwide on interview skills, performance management, constructive feedback and developing others.
• Used flipped classroom techniques and created on-demand series of eLearning modules and micro-learning videos.

South Jordan, UT, US

Created content and facilitated training for weekly new hire classes, using scenarios, audiovisual and hands-on techniques. Demonstrated expertise in adult learning techniques, creating training curriculum and delivering engaging training sessions. Taught myself Adobe Captivate.

Salt Lake City, Utah, US

• Supervised team of 16 operations agents. Managed $2 billion in daily ACH electronic funds transfers, including file origination and receipt. Prepared and presented monthly metrics and financial reports to management..
• Key leader in project to close major operations center in Los Angeles and open new site in Phoenix.
• Developed and delivered classes for ACH University, an instructor-led seminar series that equipped staff to make critical decisions regarding transaction processing. This was highly successful and grew to include over.
• Coordinated new employee onboarding, including interviewing, orientation, and training.
• Used Lean process improvement techniques and performance standards to increase team productivity by 133%.

Graduated from two-year teacher development program and was invited to be a student teacher while also working full time at Zions Bank. Used teaching best practices and psychology to positively influence students.

Master Of Business Administration - Mba, Business, Entrepreneurship And Leadership

Bachelor'S, Business Administration

Other, Teaching