Triage Case Assessor & Section Leader
Fareham, England, United Kingdom
As a triage assessor my primary task was to create new client files over the phone or by email from insurers and solicitors, contact clients in order to assess their medical needs over the phone while conducting a triage, advise on my recommendation, organise treatment and process all relevant documents and raise invoices where required to relay back to the instructing parties and deliver this all in a timely manner to help the team stride toward constantly achieving SLA.As the Triage Section leader i would undertake the general running of the triage department which included supervising a team of 14, delivering all training for new starters and seasoned staff alike to keep everybody performing to a high standard, conduct 1-2-1’s, task prioritising and delegating, consulting with clients and complaint neutralising amongst over general day to day tasks and duties.