MAINFRAME SYSTEM & SHIFT LEADERResponsibilities: 1. Monitoring all computer peripherals & the ONLINE SYSTEMS, DATA CENTRE and OFFSITE.2. Ensure all SLA’s for system & online application are met.3. Executes batches on mainframe automation tool (a-auto) & JCL recovery process.4. Acting as 2nd level point of escalation.5. Initiating escalation and problem solving.6. Initiating Service Restoration Team (SRT) & assisting in Root Cause Analysis (RCA)7. Providing… Show more MAINFRAME SYSTEM & SHIFT LEADERResponsibilities: 1. Monitoring all computer peripherals & the ONLINE SYSTEMS, DATA CENTRE and OFFSITE.2. Ensure all SLA’s for system & online application are met.3. Executes batches on mainframe automation tool (a-auto) & JCL recovery process.4. Acting as 2nd level point of escalation.5. Initiating escalation and problem solving.6. Initiating Service Restoration Team (SRT) & assisting in Root Cause Analysis (RCA)7. Providing training for staffs.8. Managing staff- computer operators. Show less

Support Maybank Data center (Operations system)

 On job training at USA AIGT for 6 weeks and brought back mainframe system which was monitored, supported and processed in AIGSI Malaysia. Transition period was successful and system is currently running in Malaysia. Daily communication with USA & INDIA regarding system and production matters.