Aaron Miles Email & Phone Number

Dallas, Tx, Us

Dallas, Texas, United States

- Developed product and IT trainings for third-party IT BPO (business process outsourcing) utilizing the ADDIE framework for sprints and ROPES model for instructional design.- Designed trainings in Keynote, Articulate 360, and Canva.

Dallas, Texas, United States

● Lead ongoing national and regional projects, driving technology adoption and implementing strategic, client-centric initiatives● Ensure monthly/quarterly KPIs are met by my team with a heavy focus on Net Promoter Score (NPS) results● Create project plans to fit client needs and deliver desired results in a timely manner● Define project roles and responsibilities in close collaboration with team members and internal leadership and ensure a cross-functional understanding and strong foundation● Learn from recent initiatives to recommend improvements, cost-saving tactics, and substitutions to positively impact current and future projects● Created over 10+ collaborative projects that were passed on to other regions either in state or nationwide● Created more streamlined processes to enhace cohesion between 6 internal teams to increase response time and client satisfaction● Collaboratively cultivate a team of 7 Agent Experience Managers, and 6 Agent Experience Coordinators, all while managing a book of ~100 agents

Houston, Texas, United States

● Voted highest team achiever by regional leadership team both years in this position● Increased YoY results for both KPIs and NPS results by 10% 2 years in a row● Act as subject matter expert and promote the adoption of Compass technologyand adjacent services by providing customers with 1:1 support, strategicrecommendations, and group training sessions● Serve as a mentor to Agent Experience Coordinators by being available forquestions & office support and managing escalations● Onboarded over 100 agents and multiple large teams with empathy,compassion, and follow through as they uprooted their business and learned anew system● Continuously reevaluated agent and agent team needs to devise game plans andstrategies to ensure client success and growth● Collaborated with the Centralized Onboarding team to refine strategies andcreate agent guidelines that were shared nationally.

Houston, Texas, United States

● Efficiently manage day-to-day administrative tasks such as scheduling appointments, organizing meetings, and maintaining office supplies.● Maintain and update office records, databases, and filing systems to ensure easy retrieval and accurate documentation.● Manage office budgets, expenses, and invoices, tracking and reconciling financial records of inbound checks.● Liaise with external vendors, suppliers, and service providers to procure necessary office equipment, supplies, and services for daily bookings and over 12 all-office events per month.● Maintain office equipment and troubleshoot any technical issues, coordinating repairs or replacements when required.● Stay updated on industry trends and advancements in office administration tools and techniques, implementing relevant improvements.● Foster a welcoming and professional atmosphere by greeting visitors, clients, or guests and assisting them with their needs.

Houston, Texas, United States

● Developed and implemented standardized operating procedures to streamline event operations, resulting in improved efficiency and client satisfaction for over 200 events per month.● Collaborated with clients to understand their specific event requirements and provided tailored solutions to meet their needs, resulting in high client retention and positive feedback.● Oversaw the scheduling and allocation of meeting rooms, audio-visual equipment, and other resources to ensure optimal utilization and timely availability.● Trained and mentored team members, providing guidance on event planning, customer service, and problem-solving, resulting in a cohesive and high-performing team.● Conducted regular performance evaluations and provided constructive feedback to team members, fostering professional growth and development.● Managed vendor relationships, negotiating contracts and pricing to maximize cost savings without compromising quality.● Proactively identified and resolved issues during events, ensuring smooth operations and a positive experience for attendees and clients.● Monitored and maintained inventory of event supplies, including furniture, linens, catering equipment, and promotional materials, to ensure readiness for upcoming events.● Implemented technology solutions such as event management software and online registration systems to streamline event planning and improve attendee experience.● Collaborated with cross-functional teams, including catering, IT, and facilities, to ensure seamless coordination and execution of events.● Prepared post-event reports, analyzing key metrics and feedback to identify areas for improvement and inform future event planning strategies.

Destin, Florida, United States

● Supervised an Element of 13 men, including delegating responsibilities involving requisitioning supplies, scheduling, and routine maintenance● Coordinated with leadership to plan and organize necessities and ensure productivity standards were met and exceeded.● Trained and mentored team members on TACP procedures, equipment operation, and tactical communication protocols, ensuring mission readiness and operational effectiveness.● Conducted thorough target analysis and identification, collaborating with intelligence units to assess enemy capabilities and plan appropriate air assets for engagement.● Participated in joint exercises and multinational training events, fostering interoperability and enhancing communication between allied forces.● Performed maintenance and troubleshooting on TACP equipment, ensuring operational readiness and minimizing downtime during critical operations.● Conducted rigorous physical fitness training and maintained a high level ofphysical readiness to meet the demanding requirements of TACP operations.