Aaron Miles Email & Phone Number

Dallas, Texas, United States

- Developed product and IT trainings for third-party IT BPO (business process outsourcing) utilizing the ADDIE framework for sprints and ROPES model for instructional design.- Designed trainings in Keynote, Articulate 360, and Canva.

Dallas, Texas, United States

• Lead ongoing national and regional projects, driving technology adoption and implementing strategic, client-centric initiatives
• Ensure monthly/quarterly KPIs are met by my team with a heavy focus on Net Promoter Score (NPS) results
• Create project plans to fit client needs and deliver desired results in a timely manner
• Define project roles and responsibilities in close collaboration with team members and internal leadership and ensure a cross-functional understanding and strong foundation
• Learn from recent initiatives to recommend improvements, cost-saving tactics, and substitutions to positively impact current and future projects
• Created over 10+ collaborative projects that were passed on to other regions either in state or nationwide

Houston, Texas, United States

• Voted highest team achiever by regional leadership team both years in this position
• Increased YoY results for both KPIs and NPS results by 10% 2 years in a row
• Act as subject matter expert and promote the adoption of Compass technologyand adjacent services by providing customers with 1:1 support, strategicrecommendations, and group training sessions
• Serve as a mentor to Agent Experience Coordinators by being available forquestions & office support and managing escalations
• Onboarded over 100 agents and multiple large teams with empathy,compassion, and follow through as they uprooted their business and learned anew system
• Continuously reevaluated agent and agent team needs to devise game plans andstrategies to ensure client success and growth

Houston, Texas, United States

• Efficiently manage day-to-day administrative tasks such as scheduling appointments, organizing meetings, and maintaining office supplies.
• Maintain and update office records, databases, and filing systems to ensure easy retrieval and accurate documentation.
• Manage office budgets, expenses, and invoices, tracking and reconciling financial records of inbound checks.
• Liaise with external vendors, suppliers, and service providers to procure necessary office equipment, supplies, and services for daily bookings and over 12 all-office events per month.
• Maintain office equipment and troubleshoot any technical issues, coordinating repairs or replacements when required.
• Stay updated on industry trends and advancements in office administration tools and techniques, implementing relevant improvements.

Houston, Texas, United States

• Developed and implemented standardized operating procedures to streamline event operations, resulting in improved efficiency and client satisfaction for over 200 events per month.
• Collaborated with clients to understand their specific event requirements and provided tailored solutions to meet their needs, resulting in high client retention and positive feedback.
• Oversaw the scheduling and allocation of meeting rooms, audio-visual equipment, and other resources to ensure optimal utilization and timely availability.
• Trained and mentored team members, providing guidance on event planning, customer service, and problem-solving, resulting in a cohesive and high-performing team.
• Conducted regular performance evaluations and provided constructive feedback to team members, fostering professional growth and development.
• Managed vendor relationships, negotiating contracts and pricing to maximize cost savings without compromising quality.

Destin, Florida, United States

• Supervised an Element of 13 men, including delegating responsibilities involving requisitioning supplies, scheduling, and routine maintenance
• Coordinated with leadership to plan and organize necessities and ensure productivity standards were met and exceeded.
• Trained and mentored team members on TACP procedures, equipment operation, and tactical communication protocols, ensuring mission readiness and operational effectiveness.
• Conducted thorough target analysis and identification, collaborating with intelligence units to assess enemy capabilities and plan appropriate air assets for engagement.
• Participated in joint exercises and multinational training events, fostering interoperability and enhancing communication between allied forces.
• Performed maintenance and troubleshooting on TACP equipment, ensuring operational readiness and minimizing downtime during critical operations.