APM is a Government funded provider that assist people with disability or illness getting back to work or attaining employment. My responsibilities as a Client Service Officer for our Employable Me department are and not limited to is.Provide telephone support to all Employable Me customers in Australia Assist Des team department with overflowing inbound and outbound callsMeet inbound service level agreement Look for opportunities to improve the customer experience Keep up to date accurate records of transactions with customers Assist clients with a range of different queries including technical assistance/ trouble shooting for Jobseekers and advertisers

Assisting customers in hardship, providing improved payment plans and step by step process guidanceCross selling Origin products that are beneficial to the customersCreating account set up for new residential and business customers who sign up with OriginSetting up NBN broadband for new and existing customersEnsuring the every customer understands the company compliance Assisting customers to navigate the Origin App, read their bill statements and put in a self-meter readProactive daily team meetings to discuss how to improve the previous day’s workReceived an award in July 2021 for the most engaged and high performance worker in the team

Booking in clients for made to measure appointments in storeOrganizing fittings for client's weddingBuilding relationships with new and long-term clientsCreating new business clients that work around or within the centre this may include and not limited to galleria centre security guards in need of new breathable cotton shirts, banks in finance sectors after new suits attire for their meetings and members of parliament after a new uniform attireDelivering impeccable customer service

Liaison with small or big business to our corporate list to outfit their team with our brandTeam building utilizing coaching skillsMaintain staff wages and creating a budget for the storeAssisting team members with a “How to pin garments 101”Communicating with Head Office with weekly reports and detailed items that were our best sellers

Choosing garments for upcoming season for what is trending in overseasAssisting in marketing for brand awarenessSelecting and picking up accessories from warehouseWeekly meetings with the owner, designer and marketing teamBuilding relationships with real estate industries and their CEO’s

Outfitting musical and TV celebrities with our brand (Kings of Leon)Lifting staff member sales through using coaching skills and NLP this member became one of the highest KPI sellers in her teamDelegating tasks to team membersOutperforming previous figures from both Docklands and Spencer stores as a whole and individuallyProviding a memorable service for customers

Teamed with branch’s business planner to create a strategy list for small business owners using my knowledge in business coaching that was taught to me during my learning at The Coaching Institute I named it “10 Crucial points that all small business owners should know” it was forwarded to all business planners in the western district.Interacting with customers and making sure their needs are met financially through conversations and providing them with the right solutions and people they can meet.Opening and recommending new products to customers to improve or meet their goals financiallyGood understanding and mindfulness of current market conditionsCreating and inviting more members into the ANZ @ Work program which provides them benefits

Outfitting musical and TV celebrities with our brand (Kings of Leon)Lifting staff member sales through using coaching skills and NLP this member became one of the highest KPI sellers in her teamDelegating tasks to team membersOutperforming previous figures from both Docklands and Spencer stores as a whole and individuallyProviding a memorable service for customers