Aaron Sander Email & Phone Number

Roanoke, Virginia, United States

Roanoke, Virginia, United States

Francisco, CA / Salem, VA

Provide high level application support to Customer Support team for PAYplus USA and PARC products.Monitor and ensure stability of Application, Database and Terminal Server for SaaS clients.Bridge communication between Customer Support and internal Development, QA and Product Management teams.Implement/Automate SQL jobs on SaaS customer databases.Analyze.

Francisco, CA / Salem, VA

- First point of contact for customers calling in for assistance with D+H’s PAYplus USA and related software- Logged and tracked customer cases and utilized documentation stored in their Salesforce implementation- Worked directly with other Level-1 representatives and Level-2 technicians to resolve many cases but ultimately escalating if needed- Assisted.

Emeryville, CA

- Provide assistance with configurations and use of software and hardware used by personnel- Account administration of software and web applications- Utilize BMC Footprints ticketing system to manage and track issues and incidents- Assist with any issues experience while using as well as help troubleshoot and identify residual issues with Innovative’s.

Roanoke, Virginia Area

My primary duties were to provide Disc Jockey services on Thursday and Friday nights as well as create normalized playlists for the restaurant to cycle through during the dinner and lunch hours. Secondary duties include programming lighting and creating/organizing promotional materials.

Roanoke, Virginia Area

I was a part of a team that provided support to, at the time, approximately 3500 Advance Auto Parts stores as well as the corporate offices located throughout the United States. My duties included:- Analysis of in-store Point-of-Sale software and Web Service issues using a vast array of tools and resources- Daily use of BMC Remedy IT Service Management.

Recruited by former Wellpoint co-worker/current Endolite webmaster to perform modifications and additions to preexisting Flash contentCurrently involved with rebuilding the structure and layout of the entire siteAll Flash/Actionscript components are being redesigned from scratch and are almost entirely controlled by Actionscript with XML integration

Richmond, Virginia Area

I was a part of a eight-person team that tackled regular web updates and creations for all of WellPoint's child sites. Highlights of this position include:- Performed maintenance to and created a variety of different web components including HTML, Flash/ActionScript, and web graphics- Daily use of Mercury TestDirector to manage incoming work tickets from.

Bachelor Of Science, Computer Science

Activities and Societies: Member of the Virginia Iota chapter of Sigma Phi Epsilon fraternity.Attended courses required for the Computer.

Associate Of Science, Business Administration

Activities and Societies: Kappa Beta Delta

Associate In Applied Science, Information Systems Technology

Activities and Societies: Member of Kappa Beta Delta Business Honor SocietySpecialized in Internet Graphics and Programming