• Oversee the procurement, installation, management, and maintenance of all enterprise hardware, software, and networking components to ensure optimal system functionality.• Lead web development and e-commerce initiatives to drive online presence and sales.• Conduct data analysis to identify trends and make informed decisions to enhance overall performance.• Maintain and secure all enterprise platforms and databases, ensuring compliance with industry standards.• Spearhead the… Show more • Oversee the procurement, installation, management, and maintenance of all enterprise hardware, software, and networking components to ensure optimal system functionality.• Lead web development and e-commerce initiatives to drive online presence and sales.• Conduct data analysis to identify trends and make informed decisions to enhance overall performance.• Maintain and secure all enterprise platforms and databases, ensuring compliance with industry standards.• Spearhead the migration of legacy systems to a cloud-based infrastructure, significantly reducing downtime and improving scalability. Show less

• Led a team of 9 Account Managers in the Order-To-Cash (O2C) Customer Service department, achieving an exceptional 92% Customer Satisfaction Score (CSAT).• Oversaw the custom development and implementation of SAP ERP software, serving as the Subject Matter Expert for the O2C business process, both pre and post go-live.• Achieved recognition as an SAP S/4HANA ERP Super User.• Supported the custom development and implementation of Salesforce, both pre and post go-live.

• Collaborated with customers, sales teams, account managers, product development, and operations to define project scopes, objectives, and feasibility.• Achieved a 93% on-time completion rate by ensuring timely and within-scope delivery of all projects.• Managed resource availability and allocation to meet project requirements.• Conducted external system analysis to support project development and implementation.

• Led team development initiatives to enhance quality performance, achieve goals, manage costs, and ensure excellent service to both internal and external customers.• Supervised and managed daily operations of a team of 25+ employees, ensuring smooth workflow and operational efficiency. Achieved a 95% Yield Efficiency rate.• Developed and empowered teams to independently resolve day-to-day operational challenges.

• Managed and expanded key strategic business accounts in the wine and spirits industry, driving significant growth and strengthening client relationships.• Worked closely with Sales Team and led new project initiatives for accounts, coordinating and overseeing customer onsite visits for successful new product launches.

• Developed and maintained strong client relationships, ensuring high retention rates.• Advised and represented buyers and sellers in dynamic and volatile markets.

• Utilized SAP to oversee annual inventory requirements for all finished goods.• Issued corporate-authorized production plans and allocated resources by facility.• Managed both off-site and on-site inventory levels.• Coordinated supply and demand, allocating finished goods inventories by market.

• Managed Operations and Personnel: Directed daily operations and supervised staff to meet production and maintenance goals.• Maintenance Scheduling and Budgeting: Established and monitored maintenance schedules and managed departmental budgets to ensure efficient operations.• Quality Control and Safety Compliance: Regulated critical control points (HACCP).• Regulatory Compliance: Ensured compliance with state and federal regulations.

• Led new product development, including research and development, and supervised production.• Assisted Senior Corporate Scientist with new product development.