Aaron Schade Email & Phone Number

Greater Pittsburgh Region

• Support sales growth in using the company’s products/technology to design and execute cost savings initiatives with customers• Perform analysis of complex application needs and develop recommendations in support of customer balancing business need• Be an expert in the company’s products and applications across end-markets while being vigil of cost savings and expansion into untapped market applications• Conduct tooling and application testing• Support customer relationships by maintaining deep product technical knowledge for metal cutting tooling and providing technical advice, technical support, and technical expertise to enable & foster expansion in the market and solve for customer inquiry, problems, and needs; enabling Kennametal to be the go-to supplier for the customers’ tooling application demands• Liaison with Sales Engineer, Channel Partner Rep, and Inside Sales to support the customers technical needs for tooling• Prepare and present progress, status, and forecasting reports of assigned area of responsibility and other administrative tasks that will profitably grow the business • Maintain high impact customer relationships with current accounts to expand market share • Understand the difference in Kennametal’s products vs. competitor’s offerings and provide expert advice on the advantages of the company’s products in specific applications• Maintain expert knowledge on industry trends, training opportunities, and forecasts • Understand and utilize company resources such as CAP, Services, Engineering and the Knowledge Center • Show continuous improvements in technical, product and selling skills • Active collaboration with internal customers such as Product Marketing, Mfg., Technology, etc., to ensure information share and goal alignments• Promote E-Commerce and other innovative revenue streams to support all customers and their buying habits

Sr. Key Account Specialist (April 2020-Present)• Drive sales growth with established customers by managing customer relationship, providing technical direction, and increasing productivity for customers.• Manage 10-50 established customer relationships.• Maintain existing business and grow share with assigned customer accounts within assigned geography.• Manage distributor relationships and provide technical assistance• Determine key objectives required to win and resource requirements/risks• Drive E-Commerce applications• Develop and maintain deep technical knowledge on a particular end-market and stay up-to-date on latest industry trends • Provide technical expertise on products (e.g., product lifecycle obsolescence), customer programs (e.g., product upgrades) and customer cost savings initiatives.• Maintain intense market knowledge of competitors and market gaps.• Support Sales Engineers by providing technical expertise when closing new customers.• Coordinate with Inside Sales rep(s) and Sales Support to grow assigned accounts plus troubleshoot customer challenges.

Latrobe, Pa

• Perform project management role in the development and deployment of Knowledge Center training programs. • Participate as a “stand up” instructor to employees, customers, and channel partners.• Execute regional Knowledge Center sales and marketing efforts.• Administrate program communications, registrations, venue selection, and billing process.• Manage course logistics for Knowledge Center training events.• Conduct training needs analysis and calendar pipeline planning.• Modify current programs and develop new programs to support market need.• Maintains metrics to evaluate the effectiveness of Knowledge Center operations.• Coordinate Sales New Hire registrations in Sales and Distribution Training programs. Additional Responsibilities and Accomplishments:- Train Global Knowledge Center new hires on department processes, procedures, and computer programs- Kennametal Instagram marketing project- Delivered 42 programs for over 1,200 customers, channel partners, and internal employees in 4 countries to date- Achieved 95% above average or excellent rating from training participants to date- Managed and reconciled all assigned events within 10% of forecasted budget

Latrobe, Pa

- Provide product support and application support to customers, distribution partners and internal company personnel. - Ensure client inquiries are responded to by the appropriate CAS staff. - Log client requests and solutions into the application database. - Identify monitor and report the nature of the client’s product needs or issues and maintain a plan for resolution. If necessary, assigns appropriate engineering, marketing, manufacturing resources to ensure the problem is resolved to the client’s satisfaction.- Communicate the disposition of customer issues and solutions to appropriate sales personnel and other team members.- Implement quarterly plans, to support customers, distribution, and direct sales representatives.- Report on individual contribution to department goals, service levels, and measurement standards.- Write application bulletins and success stories as assigned.- Gather market intelligence and reports on it on a timely basis.- On site product testing and demonstrations.- Responsible for the data entry of machining information and tool performance reports.

Responsible for the aggressive management of a designated region through appraisal order assignment and follow-up with iMortgage Services’ vendor partners. Assign orders focusing on minimizing direct cost and turn around time. Maintained relationships with vendor partners and customers to ensure the prompt delivery of a quality product to the customer.

Responsible for setup and operation of programmable CNC (computer numerical controlled) machines based on customer requirements.