Facilitated large scale operations improvement initiatives, provided ad hoc reporting / analytics for executives, and managed relationships with third party vendors. Acted as the field operations SME for internal training & development projects and featured prominently as talent in both company advertising and training materials. Supported company community outreach initiatives by acting as a teacher with Junior Achievement to educate children on the subjects of fiscal responsibility and city infrastructure.

Reviewed all partnership requests directed to Rent-A-Center corporate and vetted them for potential viability. Interviewed owners. Provided detailed reports to department heads. Investigated market impact with GIS. Scheduled meetings between corporate leadership teams for both companies. Reviewed online presence, company profile, and P&L statements. Acted as field operations SME for department business analysts by providing comprehensive knowledge of all practices and technologies utilized in the field. Traveled nationally to implement our point of sales software to retailers we partnered with and provided training on operation.

Recruited and trained new hires nationally to fill spots in areas with sub-optimal staffing. Collaborated on several company training videos used nationwide, serving as both actor and narrator for subjects of client relations and customer service. Conducted highly structured training classes for groups of new hires. Supported field coworkers by acting as subject matter expert and direct training contact. Reviewed and developed new coworkers to ensure individuals met their potential. Designed and facilitated four large-scale training events in three states to roll out new materials and directives. Identified areas of opportunity in field locations and worked to correct each issue with resident staff. Reported progress of new hires and existing staff to regional and HR directors.

Established and oversaw operations of several company locations in Arizona. Traveled nationally to identify and correct areas of opportunity in stores. Managed 1,200-plus customer accounts, involving payments, collections, sales, and customer relations. Designed and conducted monthly training workshops to reach district goals. Recruited and developed new coworkers and empowered individuals to reach personal career goals. Served on site for all store openings in the area.