Responsible for providing quality project, server, and desktop support for approximately 300 staff members.• Providing business support on a daily basis, and interacting with staff across all levels of the business• Managing server maintenance and systems administration, and the successful execution of projects• Sharing notes on key applications and internal business processes with new engineers in the IT operations area• Providing level 2 and 3 support for Server 2019, 2016, 2012 and Windows 10, 11• Performing iSeries system checks and managing basic admin• Managing the Ruckus Wireless administration, upgrades, and updates• Technology used: Office 365, Azure, Microsoft 365, Intune, Mimecast email, JIRA Confluence, Group PolicyKey Achievements► Consulted with staff to identify long-standing performance issues and resolved wireless performance problems for over a year until the new hardware was setup. Implemented performance improvements with existing hardware until new items were installed.► Set up and ran Teams Live events for the executive leadership team.► Created and maintained a JIRA knowledge base for IT operations.► Upgraded the Veeam backup, including configuration and troubleshooting, and reviewing jobs and sending over ten years of tapes to archive.► Managed the printer RFP and worked with the vendor to set up an Azure-based uniFLOW online solution.► Successfully resolved Exchange shared mailbox issues.► Developed documentation on how to manage recurring tasks and processes for the helpdesk and system admin roles.► Worked with a PwC security consultant in the early stages of discover for NIST Cybersecurity Framework compliance.► Created Excel Macros that reduced aggregation of Nessus scans into reports from over a day down to 1 hour.► Passed 28 of a possible 54 exams on Microsoft licencing in 2021.► Played a key role in getting ‘work from home’ kits packed and distributed during the COVID lockdowns.

Responsible for providing quality project, server, and desktop support for approximately 250 staff in a 24/7 organisation.• Managed the daily business support, server maintenance, systems administration, and projects• Liaised with vendors and staff across all business levels to achieve desired objectives• Worked on the Office 365 and SharePoint deployment project in 2019• Managed the administration and troubleshooting for VMware vSphere• Managed the basic administration of Nutanix hyper-converged and IBM SAN DS3500• Created software setup for desktops and laptops and an automated build process with Group Policy• Provided level 2 and 3 support for Server 2016, 2012 R2, 2008 R2, and Windows 7, 8, and 10• Managed the JadeStar Payroll application and the Greentree Financials application included configuring users and setting up codes• Managed the Sophos Enterprise Consol configuration on servers and workstations, and managed the Sophos Web Appliance and Email Appliance adds, moves, and changes• Maintained the Windows Terminal Server (RDS) including adding applications and patching• Managed the Commvault backups, configuration, and troubleshooting• Created maintenance documentation for the undocumented finance system• Created over 60 documents detailing how to do recurring tasks and processes for helpdesk and system admin roles• Served as onsite technical liaison/project coordinator for Aerohive Wireless, backup as a service, and Nutanix projects• Technology used: Office 365, Azure, Microsoft 365, Intune, Mimecast email, JIRA Confluence, Group Policy

Responsible for providing quality project, server, and desktop support for approximately 600 staff in a 24/7 organisation.• Participated in the infrastructure business analysis, writing tenders, and evaluating and selecting tender respondents• Implemented and managed projects and collaborated with contractors• Supervised contractors, controlled budgets, created documentation, signed off work, and undertook technical tasks• Provided daily business support, maintained the server, and performed system administration• Managed and executed various projects, and liaised with vendors on big projects• Provided level 2 and 3 support on XP, Windows 7, and Group Policy• Selected and procured desktops, laptops, and cell phones and performed manual installs of industry specific software• Managed additions, moves, and changes on Web Marshall, Lync, Cisco VoIP, Nortel PABX, and Cisco switches • Performed basic maintenance on Palo Alto Firewalls• Managed Citrix Server maintenance including the addition of applications and patching• Managed the upgrade, redistribution, and retirement plans for desktop hardware• Performed EMC Networker backups• Technology used: Microsoft SCCM, Altiris, XP, Windows 7, Group Policy, Palo Alto Firewall, Citrix Server

Managed operations for 2 e-commerce websites hosted in the cloud. Vendor management of web developers in Australia and USA. Collaborated with suppliers in NZ and UK. Reviewed order processing team in NZ. Improved systems and created documentation for business processes. Changes in laws in the USA and rising NZ dollar made company unprofitable not long after I joined.

Information Systems Operations Manager. 9 direct reports. 2100 staff and 850 desktops in DHB. Controlled multi million dollar budget for my department. Contributed to Information Systems Strategy plan. Reputation management to rebuild faith in ICT department. Created systems to dramatically shorten time to repair failed systems. Resolved major issues with Microsoft licenses and data centre. Coached and mentored Wintel infrastructure team. Vendor management and supply agreements. Data centre upgrade project, design and delivery. Disaster Recovery plan design and delivery. Asset management system created.

Manages service team of 6 engineers. Mentored and led team to turn around unprofitable department in 1 year. Reputation management, reduced complaints by about service by 90% in the first year, Created processes and training plans for systematic team improvement. Customer focused service. Built Windows 2000 server systems, Active Directory, Exchange and Group Policy. Automated workstations deployments with WDS for Kaipara District Council.

Managed NT4 Servers. Vendor management and project co-ordination.Maintained and managed NT 4 workstations SOE with Microsoft SMS 1.2Worked through tender and procurement process replacing Cabletron FDDI network with Cisco Catalyst System.Completed Migration from Novell to NT4. Research and product selection.Installed Gauntel Firewall. Tender and RFP process for ICT infrastructure.

Regional Team Leader for Service department in upper North Island. Started out servicing desktops and laptops under warranty. Built and maintained Novell 3 networks.Awarded MCS Service Excellence Award after only 9 months of service with company.Asked to develop and deliver A+ certification course to service team.Promoted to Team leader role. Point of escalation for northern half of North Island.

Serviced and repaired ATM (Money Machines) IBM 3624, 4731, 4736.Repaired IBM Point of Sale Equipment for Farmers Trading Company and Woolworths.Repaired IBM laptops and desktop that were under warranty.Received award for most productive Engineer in Auckland.

Started off as in-house repair tech. Moved to field service engineer. Moved on to team leader for service department. Escalation point. Coached, shared knowledge and developed junior staff. Worked on brand name PC and Printers. Repaired and installed desktops, laptops and printers. Software DOS, Windows and Novell.