Configured and maintained all client networks consisting of various technologies across 80+ locationsDesigned and configured multiple high-availability networks resulting in 99.99% uptime for critical businessesPlanned and executed regularly scheduled maintenance and replacement of network equipment Worked directly with the CTO/Senior Network Engineer to maintain and upgrade our core data center networkWorked with the Special Activities team to assess new client environments and recommend solutions to improve network efficiency and ensure a smooth onboarding transitionResponsible for assessing and resolving all tier 1 & 2 networking issuesBuilt detailed network diagrams for all client networks, ensuring each network was well documented Served as a primary point of escalation for the tier 1 helpdesk team in matters ranging from desktop support to server administrationMonitored the alert queue for any incoming network/system-monitoring alertsResearched and implemented various organizational technologies for better network management and documentation

Monitored the company helpdesk to respond to & triage incoming support ticketsWorked remotely & onsite to diagnose & resolve a variety of level 1 support issues for aclient base of over 80 companies with unique environmentsCollaborated with higher level techs to resolve issues that were beyond my own skillsDeveloped documentation and training materials for a wide variety of technicalenvironments