Aaron Smith Email & Phone Number

Springfield, Missouri Area

Holzminden, Lower Saxony, De

Positive, decisive leadership for a team of customer service representatives doing business domestically and internationally.Seamless transition from in-office to remote operation during COVID-19 while assimilating a new business unit.Striving to deliver a satisfying customer service experience for both internal and external customers with every interaction.Development of business processes to deliver consistent and reliably positive outcomes.Establishment of metric tracking.Leverage expertise in incoterms, documentation, ERP systems, international banking instruments, customs procedures and logistical arrangements.Value consistency and documentation of process to reduce complexity.Resilient, rational approach to problem-solving.Continual quest to craft exceptional communications.

Chicago, Illinois, Us

Provide focused leadership & coaching for a team of customer supply chain specialists.Create and map business process solutions to accommodate changing requirements (i.e. acquisitions, new channels).Challenge mediocrity to deliver positive KPI results.Key accomplishments: Team implementation & stabilization on SAP. Establish KPIs: Reductions in team overtime, loose case percentages, and supply chain penalties while increasing revenues through cost reclamation (maximize revenue, minimize expense, and maintain high level of engagement).Customer order efficiency augmentation through institution of a standard order format, exploration of internet portal ordering, EDI, and development of a policy and procedure manual.Reorganization into regions of CSCs to allow a more “customer-centric” environment.Developed an on-boarding process for new associates including systems training, Denied Parties Screening, documentation completion, logistics, & financial training.

Hudson, Oh, Us

Identification, design, and implementation of processes to improve organization efficiency, customer service, and fiscal performance.Thoughtful management of direct reports to increase their value to the organization by sharpening their skills & preparing them to assume greater roles.

Hudson, Oh, Us

Dynamic, motivational leadership to exceed corporate objectives.Commitment to customer satisfaction through exceptional communication skills and understanding of the market.Mentor direct reports in best practices through instruction and model a professional attitude.Foster an atmosphere of cooperation within the team & elicit cooperation in a cross-functional environment.Key Accomplishment: Goal: 5% reduction in Claims vs. prior yearActual: Over a 30% reduction vs. prior year

Hudson, Oh, Us

Creative and timely communication of company policy and procedure relating to product availability issues and order base management.Desk top publishing activities relating to the Customer Service department through the issuing of reports, bulletins, and technical advice on the optimum operation of our order processing system.Identify potential availability concerns and work with account administration group to manage customer demand expectations.Direct plant tour guide program to insure an informative and positive visiting experience for vendors and clients.Cooperative interaction with the VP of Sales, VP of Operations, forecasting, information systems, marketing, and Customer Service Manager to insure proper product flow.Proactive resolution of customer service related issues through analysis of product availability based on customer demand and production capacity.

Hudson, Oh, Us

Manage the order base for the Asia Pacific region through order processing, logistics, & fully utilizing container capacities.Report and proactively resolve discrepancies in product availability.A “customer oriented” approach to service through the building of relationships.Assist Sales Managers with program follow-up to assure implementation.Develop strategies for continuous customer service improvement.Proven ability to work with others in a team environment.

Iselin, New Jersey, Us

Medical Glove Division. Exceptional customer service to global accounts through a mature supply chain and the cultivation of long-standing business relationships.Responsible for demand forecasting for this multi-million dollar region.Communication with other intercompany factories in the Far East.Analysis & composition of sales reporting.Logistics of shipment from the Far East factories to the end-user (foreign to foreign).Resolving customer conflicts due to quality, delivery, or payment.Production assistance and collaboration on company presentation videos.

College Prep

Bachelor Of Arts (B.A.), Broadcast Journalism/Bible