Manage and direct a team of Product Managers in a variety of areas of the ServiceNow platform including ITSM applications, CMDB, Knowledge, and Virtual Agent/ChatOwn the architecting and delivery of end-to-end automated solutions which includes technical implementation of ITSM and ITIL processes, workflow customization, ticketing, and process automation to improve customer satisfactionDesign and architect custom solutions for a variety of unique use cases.

Managed the Service Now application for the technology department through complex projects, streamlining many teams' processes through automation in ServiceNow. This included process improvements and enhancements to incident management, problem management, change management, and service catalogs.Designed and architected an advanced solution to eliminate “eyes on glass” monitoring within the IT Operations department. This included the integration with multiple 3rd party tools (both monitoring and telephony) to fully automate the process from ingesting monitoring alerts to automated paging of on-call engineers.

Responds to hardware and software problems related to Point of Sale and End-User Support, including field LAN/WAN offices and distribution centers nationally.Provide second level technical support to all retail storefronts, including Point of Sale hardware and softwareImplement troubleshooting for various hardware and software issues in multiple operating systems including Windows XP, Windows 7 and Windows Server 2003Configure and maintain networking equipment, including wireless access points and Cisco SwitchesCoordinate IT installations with third party vendors throughout the United States and Canada

Provided both over the phone and desktop support for corporate employees. Support included troubleshooting both hardware and software issues, including Cisco VPN services and Microsoft Office and Windows products.

Sold residential real estate in Northern California

Worked as a Realtor and Loan Officer selling residential real estate and originating mortgage loans in Northern California.Set up and maintained the company's network and computers. Helped train employees on industry specific software as well as Microsoft Office.