Serve as the technical liaison between the Learning Technology COE and the business, translating business needs into technical requirements. Ensuring alignment of goals across the business. • Liaison between Learning Technology COE and business where I translated business needs into technical requirements and communicated requirements for internal and external stakeholders• Utilize design thinking and Agile best practices to identify user needs, gather, interpret, and organize business requirements into actionable user stories for PaaS, SaaS, and RaaS • Managed quarterly PI planning for Learning Infrastructure COE• Collaborated with technical teams, procurement, and stakeholders to determine roadmap for system-solutions• Collaborated with leadership to build pitch decks and present to decision makers at the VP/Director levels outlining SWOT analysis, user sentiment, good/better/best models, etc.• Mapped learning eco-systems and built Power BI dashboards for business leaders to help make more informed business decisions• Partnered with decentralized Learning teams and vendors to identify system constraints, solve problems, and successfully deliver two of the largest software solutions ever delivered to Elevance employees. • Achieved a 99.9% completion of global compliance for internal Ethics training (US, India, Ireland, Philippines) initiative • Led Workday Enterprise Extend initiative• Worked with HRIS, HRIT, Procurement, Vendor to scope risks, stand up costs, support, and negotiate license costs• Successfully procured funding• Defined and implement change management• Expanded learning technology to external audiences which will allow us to eliminate duplicative systems and save $350k by 2025, streamline compliance requirements, and minimize audit risk.

Responsibilities: Aligned software objectives with technological capabilities, ensuring a cohesive and efficient infrastructure tailored to the requirements of the organization. • Partnered with stakeholders, leveraged Design Thinking approach to understand the audience, analyze software gaps, and deliver software solutions.• Broke down user stories to define actionable tasks, leading to the delivery of 2 multi-pronged web experiences in 3.5 months.

Responsibilities: conceptualized and advised on the adoption and scalability of solutions, conducting user journey mapping, identifying friction points, creating user stories, defining success criteria, and developing cross-functional plans to deliver enhanced educational experiences and outcomes. While serving as a leader to guide interns in their professional development.• Leverage Servant leadership approach with interns where we talked about their goals and what they wanted from the internship. I designed a training curriculum based on our conversations, identified opportunities for experiences, and mentored them leveraging the 70/20/10 model.• Research, study, map, and diagram ecosystems to identify technologies, integration points, and system constraints. • Performed test and learn exercises to define best practices and business processes to efficiently scale and adopt best practices company wide.• Delivered a High Throughput Training Model by identifying user friction points, developing user stories, defining success criteria, and working cross collaboratively to deliver a pilot to:• Trained 15,000 Production Associates in 9 business days• scale the program globally to all Tesla Factories• Integrated Design Thinking best practices for solving business problems.

Responsibilities: oversee and coordinate design projects within an AGILE framework, ensuring alignment with organizational goals and effective business outcomes. Unlocked servant leadership style and applied it to team members' career goals by offering tailored guidance, feedback, coaching, and growth opportunities.• Managed Product & Technology backlog, deliverables, and workloads for 3 software developers.• Architect and implement scalable processes, workflow designs, and best practices for a growing team of developers.• Consulted with stakeholders to identify and understand business needs, build variable fidelity prototypes to validate solutions.• Use AGILE methodologies and ceremonies to manage and deliver just-in-time software solutions for a global audience.• Worked with external training vendors to build API Fundamentals training designed to drive Expedia’s API First strategy. Leveraged 70/20/10 model to deliver a training solution for 5,000+ engineers

• Developed media content for web and print on behalf of various enterprise organizations and government clients• Researched client needs to recommend best practices for rich media development and integration for eLearning tools• Created, edited, and compressed audio/video assets for deployment on landing pages, microsites, homepages, email campaigns, and print publications • Developed multimedia, graphics, and narration, animated 3D simulations for email campaigns, eLearning courses and infographics in advertising• Partnered with implementation departments and subject-matter experts in the production and final delivery of media • Managed business activities as they relate to owning and operating a small business Highlights• Tactically built and maintained relationships with design studios to become a preferred vendor• Designed and deployed multiple websites utilizing HTML, CSS, and basic JavaScript skills• Started my own successful business and learned how to manage projects, budget resources, negotiate contracts, and become a trusted advisor to this day for clients

• Perform integration testing, API validation, security validation, and verify standard functionality.• Collaborate with stakeholders and manage content release process.• Successfully managed and deployed a curriculum of 8 courses for cross-functional McKinsey & Company Partners.

• Contributed to the development of an external-facing badging program for engineers, giving engineers an opportunity to validate industry standard skillsets.• Worked with Microsoft Partners to refactor and redeploy a "Getting Started" portal, solving a crashing issue which impacted the experience for new audiences.• Leveraged iOS and manually built design systems for UX• Created AR and AI Chatbot applications, to identify hardware and direct users to specific training based on the topics they entered into the AI Chatbot• Streamlined end-to-end development workflow and increased efficiencies by 700%.• Designed career development paths for entry level and junior level designers. Which allowed them to ramp up on theory basics, technical, user first, and creative acumen.

• Oversaw matrix teams in the design and delivery of interactive online learning content, including motion graphics and video• Filmed, edited, and delivered high-quality audio/visual content for deployment in a virtual learning environment• With subject-matter expert support, created content for new courses with Storyline 2 and interactive Flash • Developed technical how-to videos for PC customers, project tracking tools in Sharepoint, and multimedia for use in virtual learning environments• Audited program usage and conducted needs assessments to improve end-user experience and optimize competitive edge Highlights• Built out and fully outfitted an AV studio for production • Helped distinguish competitive advantage of Dell products

• Managed the development, testing, and delivery of audio-visual assets for eLearning content • Coordinated the recording sessions for live classroom activities, web events, and virtual interviews• Championed cost-effective strategies for project deliverables and created a new workflow standard for all Developers to increase efficiency and productivity• Integrated all content with HTML and Dreamweaver templates in order to streamline the development processes and create consistency in branding across all of the offerings• Administered all content and course deployments from the internal Learning Management SystemOutcomes• Learned how to troubleshoot and code basic HTML templates• Worked closely with Server-Side engineers to edit and deliver content to our global audience • Managed LMS and deployed content

• Coded scripts to track and manage online training completions for individual users (Pre-LMS days) • Worked with IT department to validate ActionScript (Adobe Flash) code • Modeled, rigged, animated, and delivered 3D interactions and explainer videos• Delivered 85% cost-saving by offering in-house services, eliminating the need for outsourced development• Decreased project delivery timeline by 40% by collaborating with departments and adhering to new workflow best practices